Front Desk Team Lead | Growth, Discounts & Impact

PM-Hospitality-Strategies,-Inc.; Wilmington (DE); On-site; USD 36,000 - 48,000; Full time

Job summary

Homewood Suites by Hilton in Wilmington, DE is seeking a Front Desk Supervisor to lead the front desk team and ensure smooth shift operations. You’ll help with staffing, scheduling and maintaining service standards while collaborating with other hotel departments.

This role requires a High School diploma (or equivalent) and 1–3 years of related experience; strong communication, a customer-service mindset and the ability to manage busy situations are essential.

Qualifications

• High School diploma (or equivalent) required.
• 1–3 years of related front desk experience preferred.
• Strong communication and customer service mindset.

Responsibilities

• Providing training and guidance for front desk staff on SOPs and standards.
• Stepping in to complete daily front desk tasks.
• Assisting Guest Services Manager with monitoring performance and attendance.
• Balancing daily paperwork: cash drawer, deposits, and credit card batches.

Skills

Leadership

Staff Training

Scheduling

Customer Service

Education

High School Diploma

Job description

Homewood Suites by Hilton in Wilmington, DE is seeking a Front Desk Supervisor to lead the front desk team and ensure smooth shift operations. You’ll help with staffing, scheduling and maintaining service standards while collaborating with other hotel departments.

This role requires a High School diploma (or equivalent) and 1–3 years of related experience; strong communication, a customer-service mindset and the ability to manage busy situations are essential.