Front Office Supervisor

WINDSOR CAPITAL GROUP; Arcadia (CA); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life & disability insurance

401(k) & Roth 401(k)

EAP

Career growth opportunities

PTO

Paid sick leave

Employee hotel discounts

Complimentary on-shift meals

Recognition & rewards program

Job summary

Windsor Hospitality in Arcadia is seeking a Front Office Supervisor to lead the front desk team, assign shifts, resolve guest issues, and coordinate with Maintenance and Housekeeping to ensure smooth operations. If you have Front Office experience and a passion for guest service, this is a great next step.

We offer growth opportunities, a comprehensive benefits package, and the chance to advance within our hospitality brand while contributing to memorable guest experiences at our hotels.

Qualifications

• Ability to read, interpret, and act on business records and financial data.
• Experience interpreting budgets and cost reports.
• Knowledge of hotel operational policies and service standards.
• Understanding of government regulations impacting hotel operations.
• Strong judgment for data-driven decisions.
• Excellent guest and staff communication.
• Minimum 1 year of hospitality experience, preferably Front Office.

Responsibilities

• Assign duties and shifts to Front Office staff; monitor adherence to policies and procedures.
• Coordinate with department heads to align hotel activities across departments.
• Answer inquiries from guests and staff regarding policies and services.
• Ensure smooth check-in/check-out and high guest satisfaction.
• Collaborate with Maintenance and Housekeeping on room status and issues.
• Arrange special guest services as requested.
• Monitor public areas and address disturbances calmly and professionally.
• Assist with interviewing and hiring Front Office team members.

Skills

Business analytics

Financial reporting

Policy compliance

Interpersonal skills

Guest service

Front Office experience

Job description

Description

Join our team! Windsor Hospitality thrives in building hospitality careers. We want to design a path of professional growth and give you the keys to that success. We are recognized as a strong partner with warm-hearted hospitality staff nationwide. Windsor Hospitality is looking for their newest Front Office Supervisor!

JOIN OUR TEAM

WHAT WE OFFER

Join a team that invests in you! We’re proud to offer a comprehensive and competitive benefits package to support the well-being and growth of all our eligible employees:

• Medical, Dental, Vision, Life & Disability Insurance — Quality healthcare plans for eligible employees to stay healthy and protected.
• Flexible Spending Account (FSA) and Health Savings Account (HSA) — Pre-tax savings for healthcare and dependent care expenses.
• 401(k) & Roth 401(k) Plans — Plan for your future with employer-supported retirement options.
• Employee Assistance Program (EAP) — Confidential support services for personal and professional well-being.
• Career Growth Opportunities — We promote from within and invest in your long-term success.
• Paid Time Off (PTO) — Take the time to relax, recharge, and enjoy life outside of work.
• Paid Sick Leave — Supportive sick time policy so you can care for your health when you need it.
• Exclusive Employee Hotel Discounts — Special rates across our brand portfolio for you, your family, and friends.
• Complimentary On-Shift Meals (participating hotels) — Enjoy a free meal provided during each scheduled shift.
• Recognition & Rewards Program — Associates are acknowledged through performance awards, milestone celebrations, and incentive programs.

WHY DO WE NEED YOU?

The Front Desk runs best when there’s a strong supervisor keeping a close eye on the team and making sure every guest interaction goes the way it should. As our Front Office Supervisor, you’ll assign shifts, resolve guest issues, communicate with Maintenance and Housekeeping, and be the go-to leader on the floor during your shift. You’ll also assist with hiring and handle advance registrations when needed. If you have Front Office experience, a natural leadership presence, and a passion for guest service, this is a great next step.

WHAT YOU WILL DO

• Assign duties and shifts to Front Office staff; observe performance to ensure adherence to hotel policies and established operating procedures.
• Confer and cooperate with other department heads to ensure coordination of hotel activities across all departments.
• Answer inquiries from guests and staff pertaining to hotel policies and services.
• Ensure smooth check-in and check-out experiences, positive guest interactions, and overall guest satisfaction.
• Work closely with Maintenance and Housekeeping teams to communicate room status, maintenance issues, and coordinate daily operations.
• Arrange for private telephone lines and other special guest services as requested.
• Monitor public areas; respond to disturbances and address guest concerns in a calm and professional manner.
• Assist with interviewing and hiring Front Office team members as needed.

SKILLS & ABILITIES YOU BRING

• Ability to read, interpret, and act on business records, financial reports, and statistical data.
• Mathematical skills to interpret financial information and assist with budget reporting.
• Ability to analyze and apply hotel operational policies and service standards.
• Knowledge of government regulations covering hotel business operations.
• Sound judgment; ability to make operational decisions based on facts, data, and experience.
• Strong interpersonal skills; ability to deal with guests, employees, and officials with tact and courtesy.
• 1 years of previous experience in the hospitality industry, preferrable in the Front Office Department.

SCHEDULE & HOURS

This position is [full-time, part-time, on-call], with schedules that may vary based on business need. Flexibility to work any day of the week, including weekends and holidays, may be required. Specific shift details will be discussed during the interview process.

Windsor Hospitality is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. We do not discriminate on the basis of disability, veteran status, or any other basis protected under federal, state, or local laws.