Hotel Front Desk Supervisor — $22.50/hr + $2 Shift Diff

Treasure Island Resort & Casino; Welch Township (MN); On-site; USD 32,000 - 36,000; Full time

Job summary

Treasure Island Resort & Casino seeks a Hotel Operations Supervisor to assist management in overseeing staff, scheduling, training, and ensuring top guest service standards. You will coordinate daily activities and ensure smooth hotel operations in Welch Township, MN.

The role requires a High School Diploma or GED and at least two years of supervisory hotel experience, with strong leadership, communication, and computer skills essential to success.

Qualifications

• High School Diploma or GED required.
• Minimum 2 years supervisory experience in a mid-sized, full-service hotel.
• Excellent written, verbal and interpersonal communication skills.
• Strong leadership and project management abilities.

Responsibilities

• Hire, schedule, train, coach, and evaluate staff with performance reviews.
• Direct daily activities and ensure conformance to standards.
• Run reports and credit checks, ensure accuracy and follow up.
• Resolve guest complaints by communicating with hotel management and others.
• Operate hotel computer systems and ensure system reliability.
• Complete guest reservations and block arrivals for VIPs and special requests.

Skills

Customer service

Leadership

Communication

Project management

Detail oriented

Organizational skills

Multi-tasking

Upselling

Computer literacy

Education

High School Diploma/GED

2 years supervisory experience

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Hotel management systems

Job description

Treasure Island Resort & Casino seeks a Hotel Operations Supervisor to assist management in overseeing staff, scheduling, training, and ensuring top guest service standards. You will coordinate daily activities and ensure smooth hotel operations in Welch Township, MN.

The role requires a High School Diploma or GED and at least two years of supervisory hotel experience, with strong leadership, communication, and computer skills essential to success.