Front Desk Supervisor: Guest Experience Leader

Treasure Island Resort & Casino; Welch Township (MN); On-site; USD 30,000 - 34,000; Full time

Job summary

Treasure Island Resort & Casino in Welch, MN seeks a hotel supervisor to assist management in overseeing staff and ensuring maximum operating efficiency. You will deliver guest service aligned with department standards and maintain smooth hotel operations.

Responsibilities include hiring, scheduling, training, coaching, performance reviews; coordinating with other departments to resolve guest issues; maintaining hotel computer systems; and supporting management on busy shifts while preserving

Qualifications

• High School Diploma/GED
• 2 years supervisory experience preferably in a mid-sized, full-service hotel
• Demonstrates strong computer skills and attention to detail

Responsibilities

• Hire, schedule, train, coach, and evaluate staff and conduct performance reviews
• Direct daily work activities and inspect completed work for conformance to standards
• Run reports and credit checks, ensure accuracy and follow up
• Communicate with hotel management and other departments to resolve guest complaints
• Maintain and troubleshoot hotel computer systems
• Adhere to Hotel Operations Systems & Controls
• Complete guest reservations and registrations and block / assign arrivals for VIPs, select guests, special requests, etc.
• Monitor and maintain daily room sales
• Work with management and other departments to optimize guest occupancy and assure guests well-being and safety
• Answer questions and resolve guest complaints
• Fill-in for management or frontline staff as needed

Skills

Detail-oriented

Highly organized

Customer service

Leadership

Microsoft Office

Hotel management systems

Project management

Communication skills

Problem solving

Time management

Education

High School Diploma/GED

2 years supervisory experience

Tools

N/A

Job description

Treasure Island Resort & Casino in Welch, MN seeks a hotel supervisor to assist management in overseeing staff and ensuring maximum operating efficiency. You will deliver guest service aligned with department standards and maintain smooth hotel operations.

Responsibilities include hiring, scheduling, training, coaching, performance reviews; coordinating with other departments to resolve guest issues; maintaining hotel computer systems; and supporting management on busy shifts while preserving