Hotel Front Desk Supervisor

Treasure Island Resort & Casino; Red Wing (MN); On-site; USD 42,000 - 56,000; Full time

Job summary

Treasure Island Resort & Casino in Welch, MN seeks a Hotel Front Desk Supervisor to lead daily front desk operations, supervise staff, and ensure warm, efficient service that reflects our tribal values.

You'll handle escalated guest issues, oversee check-ins/check-outs and billing accuracy, and partner with housekeeping to keep rooms guest-ready while coaching a service-focused team.

Qualifications

• Experience supervising front desk operations.
• Strong guest service orientation and hospitality mindset.
• Ability to handle escalated guest issues with tact and professionalism.

Responsibilities

• Lead daily hotel front desk operations and supervise front desk staff.
• Coordinate check-ins and check-outs, ensuring accuracy and efficiency.
• Oversee reservations, billing accuracy and guest billing queries.
• Collaborate with housekeeping and other hotel teams to keep rooms guest-ready.
• Coach and develop a service-focused team that reflects tribal values.

Skills

Front desk supervision

Staff coaching

Guest service

Job description

Treasure Island Resort & Casino is seeking a Hotel Front Desk Supervisor to lead daily front desk operations at our busy resort in Welch, MN. In this role, you'll supervise front desk staff, coordinate check-ins and check-outs, and ensure every guest receives warm, efficient service that reflects our tribal values. You'll handle escalated guest issues, oversee reservations and billing accuracy, and partner with housekeeping and other teams to keep rooms guest-ready. This position is ideal for a hospitality professional who thrives in a fast-paced, guest-first environment and enjoys coaching and developing a service-focused team.