Front Office Supervisor

Treasure Island Resort & Casino; Red Wing (MN); On-site; USD 42,000 - 56,000; Full time

Job summary

Treasure Island Resort & Casino 正在 Red Wing 招募前台主管，负责日常前台运作与客人接待。您将管理入住/退房、预订、房间分配与计费，并对前台团队进行指导与排班，以确保宾客体验的连贯性。

理想候选人具备酒店前台经验、出色沟通能力，并对服务标准与团队领导充满热情，愿意在快节奏、以宾客为先的环境中工作。

Qualifications

• 酒店前台经验，具备一线接待与客人服务能力。
• 良好的沟通技巧，能够带领并安排前台团队。

Responsibilities

• 监督入住/退房、预订、房间分配与计费等前台日常工作。
• 对前台团队进行指导、培训与排班。
• 解决客人问题，确保宾客满意。
• 与客房、清洁及其他部门协调，确保顺畅入住体验。

Skills

Front desk leadership

Guest service

Team coaching

Reservations management

Job description

Treasure Island Resort & Casino seeks a Front Office Supervisor to lead daily front desk operations in our fast-paced, guest-first environment. This role oversees check-in/check-out, reservations, room assignments, and billing while coaching and scheduling front desk team members. You will resolve guest concerns, support tribal and resort service standards, and coordinate with housekeeping and other departments to ensure a seamless stay. Ideal candidates bring hotel front desk experience, strong communication skills, and a passion for hospitality and team leadership.