Hotel Front Desk Supervisor

Hampton Inn North Oceanfront; Virginia Beach (VA); On-site; USD 51,577,000 - 57,308,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Job summary

Hampton Inn North Oceanfront in Virginia Beach, VA seeks a Front Desk Supervisor to oversee daily front desk operations and guest services. You will lead the guest service team, resolve guest concerns, and serve as Manager on Duty during your shift, ensuring Hilton standards and smooth operations.

Responsibilities include supervising front desk personnel, check-in/out, handling cash, and coaching staff to meet service targets.

Qualifications

• Front desk supervision and guest service.
• Strong customer service and communication skills.

Responsibilities

• Supervise front desk staff during assigned shift.
• Oversee check-in/check-out, reservations, and guest billing for accuracy.
• Resolve guest concerns promptly and professionally.
• Train and coach front desk agents to meet brand standards.
• Act as Manager on Duty during the shift and handle cash/shift banking.
• Assist Front Office Manager with reporting and daily operations.

Skills

Customer service

Time management

Attention to detail

Flexible scheduling

Education

High school diploma, GED or equivalent

Tools

Hilton PEP PMS

Job description

FRONT DESK SUPERVISOR | Hampton Inn North Oceanfront3107 Atlantic Avenue, Virginia Beach, VA (HOT182)$18 – $20/hr · Full-timePosition Overview:The Front Desk Supervisor oversees the daily operations of the front desk, ensuring every guest receives a warm welcome and a seamless stay. You'll lead and support the guest service team, resolve guest concerns, and serve as Manager on Duty during your assigned shift.Essential Job Functions:Supervises front desk personnel, including guest service agents and night auditors, during the assigned shift.Oversees check-in/check-out procedures, reservations, and guest billing for accuracy.Resolves guest concerns and service issues promptly and professionally.Trains, coaches, and supports front desk associates to meet brand and service standards.Serves as Manager on Duty, overseeing hotel operations during the assigned shift.Handles cash and credit transactions and maintains accurate shift banks.Ensures Hilton brand standards and Shamin Hotels service expectations are met.Supports the Front Office Manager with reporting and daily operations.Reports to work for scheduled shifts, on time and in uniform in accordance with company policy.Knows and complies with all company policies and procedures pertaining to this position and its duties.Performs other related duties as required.Top Requirements:Team Up: Be Golden, Collaborate and Help Others Succeed.Own It: Be a role model, Embrace Responsibility and Keep Learning.Passionately Serve: Be Positive, Care Deeply and Create Memories.Why Shamin Hotels?In addition to competitive pay, we offer a range of benefits for full-time associates, including health, dental, vision, accident and short and long term disability insurance, pet insurance, gym membership discounts, paid time off, paid holidays, Shamin Perk discounts on tickets, rental cars and attractions, footwear discounts, 401K plan with company match, employee discounts at our branded hotels and more! With over 70 hotels in our portfolio and a proven track record of promoting from within, there are endless opportunities for growth and advancement.Employee Referral: Know someone who'd be a great fit? Receive cash rewards for your referral — see your general manager for details!Shamin Hotels is an equal opportunity employer and welcomes applications from individuals of all backgrounds. We thank all applicants for their interest, but only those selected for an interview will be contacted.Qualifications:High school diploma, GED certification or equivalent experience preferred.Prior hotel front desk experience required; supervisory experience preferred.Customer Service Skills required.Prioritization and time management skills required.Must have a strong attention to detail.Availability to work a flexible schedule, including weekends and holidays.Hilton PEP property management system experience preferred.