Front Desk Clerk

Shamin Hotels Master; Virginia Beach (VA); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Competitive Pay

Hilton Travel Discounts

Shamin Perks

$200 Referral Bonus

Oceanfront view

Job summary

Hilton Virginia Beach Oceanfront is seeking a Guest Service Agent to welcome guests, check them in and out, and answer questions with warmth and professionalism.

You'll assist with reservations, share local dining and activity recommendations, manage payments, and coordinate with front desk and other departments to ensure a smooth oceanfront stay.

Great customer service, clear communication, and reliability are essential. This role offers flexible shifts and hourly pay.

Qualifications

• Friendly, outgoing personality with a genuine focus on guest satisfaction.
• Strong communication and interpersonal skills.
• Comfortable handling payments, cash, and basic math with accuracy.
• Able to stay calm and professional in a fast-paced environment.
• Basic computer skills and comfort learning hotel software systems.
• Professional appearance and demeanor.
• Flexibility to work varying shifts, including evenings, weekends, and holidays.
• Previous front desk, customer service, or hospitality experience preferred but not required.

Responsibilities

• Greet, register, and assign rooms with a warm, friendly demeanor.
• Verify guest information, activate keys, and provide room and escort details discreetly, without announcing room numbers aloud.
• Answer questions about hotel services and share recommendations on dining, entertainment, shopping, and things to do nearby.
• Make, confirm, and cancel reservations as needed.
• Assist guests with restaurant, transportation, or entertainment reservations.
• Secure guest valuables in the hotel safe or safe-deposit box when requested.
• Arrange complimentary amenities, such as flowers or champagne, for special guests at management's direction.
• Post charges for room, food, beverage, and other services accurately.
• Compute bills, collect payment, and make change.
• Keep records of room availability and guest accounts.
• Account for all cash and make deposits in accordance with hotel and company policies.
• Understand and enforce company credit policies.
• Answer and route calls and messages using the phone, switchboard, and other front desk equipment.
• Sort and distribute incoming mail and messages.
• Communicate effectively with other front office staff and hotel departments.
• Cross-sell other Shamin Hotels to help guests plan future stays.

Skills

Friendly personality

Communication skills

Cash handling

Basic math

Customer service

Education

High School

Tools

Hotel software

Job description

Job DetailsLevel: ExperiencedJob Location: Virginia Beach, VA 23451Position Type: Full-Time/Part-TimeEducation Level: High SchoolSalary Range: $16.00 - $16.50 HourlyTravel Percentage: NoneJob Shift: AnyJob Category: Hospitality - Hotel

Guest Service Agent – Hilton Virginia Beach Oceanfront

Position Overview

Job Title: Guest Service Agent

Location: Hilton Virginia Beach Oceanfront, 3001 Atlantic Ave, Virginia Beach, VA 23451

Department: Operations | Reports To: Front Office Manager

Pay Structure: Hourly, paid bi-weekly

Work Environment: Oceanfront hotel right on the boardwalk

Summary:

The Guest Service Agent is the face of the front desk and often the first person our guests meet. You'll check guests in and out, answer questions in person and by phone, help with reservations, and share your favorite local recommendations to help every guest make the most of their oceanfront stay. If you enjoy people, problem-solving, and creating a great first impression, this is the role for you.

What You'll Do:

Welcome and Check In Guests

• Greet, register, and assign rooms with a warm, friendly demeanor.
• Verify guest information, activate keys, and provide room and escort details discreetly, without announcing room numbers aloud.
• Answer questions about hotel services and share recommendations on dining, entertainment, shopping, and things to do nearby.

Handle Reservations and Guest Requests

• Make, confirm, and cancel reservations as needed.
• Assist guests with restaurant, transportation, or entertainment reservations.
• Secure guest valuables in the hotel safe or safe-deposit box when requested.
• Arrange complimentary amenities, such as flowers or champagne, for special guests at management's direction.

Manage Payments and Accounts

• Post charges for room, food, beverage, and other services accurately.
• Compute bills, collect payment, and make change.
• Keep records of room availability and guest accounts.
• Account for all cash and make deposits in accordance with hotel and company policies.
• Understand and enforce company credit policies.

Communicate and Coordinate

• Answer and route calls and messages using the phone, switchboard, and other front desk equipment.
• Sort and distribute incoming mail and messages.
• Communicate effectively with other front office staff and hotel departments.
• Cross-sell other Shamin Hotels to help guests plan future stays.

Represent the Hotel

• Report for each scheduled shift on time and in uniform, per company policy.
• Know and comply with all company policies and procedures for this role.
• Take initiative to greet every guest in a friendly, welcoming way.
• Perform other related duties as required.

We Live by Our "TOP" Values:

• T – TEAM UP: Collaborate, support others, and stay golden
• O – OWN IT: Take pride, stay accountable, and never stop learning
• P – PASSIONATELY SERVE: Be positive, show you care, and create memorable experiences

Qualifications

Friendly, outgoing personality with a genuine focus on guest satisfaction.

Strong communication and interpersonal skills.

Comfortable handling payments, cash, and basic math with accuracy.

Able to stay calm and professional in a fast-paced environment.

Basic computer skills and comfort learning hotel software systems.

Professional appearance and demeanor.

Flexibility to work varying shifts, including evenings, weekends, and holidays.

Previous front desk, customer service, or hospitality experience preferred but not required.

Why Work with Us?

• Competitive Pay
• Go Hilton Travel Discounts for team members & eligible family
• Shamin Perks – Save on gym memberships, movie tickets, amusement parks, rental cars, and more
• $200 Referral Bonus after your referral completes 30 days
• Work with an oceanfront view in a fun, fast-paced setting

About Shamin Hotels:

Shamin Hotels is the largest hotel owner and operator in Virginia, with 70+ hotels across multiple states. Founded in 1978, our growth is powered by passionate service and a commitment to teamwork, ownership, and opportunity.

Shamin Hotels is an Equal Opportunity Employer. We welcome applicants from all backgrounds. Only those selected for interviews will be contacted.

QualificationsTop Requirements:

• Team Up: Be Golden, Collaborate and Help Others Succeed.
• Own It: Be a role model, Embrace Responsibility and Keep Learning.
• Passionately Serve: Be Positive, Care Deeply and Create Memories.

Qualifications:

• Proven experience as a front desk agent preferred.
• Prioritization and time management skills required.
• Working quickly without compromising quality.
• Attention to Detail skills required.
• Reliable mode of transportation required.
• High school diploma or GED certification or an equivalent combination of education and experience.

Who are we looking for?

Are you someone who values teamwork, takes ownership of your role, and is passionate about serving our guests with warmth and hospitality? Shamin Hotels invites you to join our team! Whether you're greeting guests with a friendly smile, assisting them with

Why Should You Work for Shamin Hotels?

• Amazing Benefits! In addition to competitive pay, we offer a range of benefits for full-time associates, including health, dental, vision, accident and short and long term disability insurance, pet insurance, gym membership discounts, Paid time off, Paid holidays, Shamin Perk discounts on tickets, rental cars and attractions, footwear discounts, 401K plan with company match, employee discounts at our branded hotels and more! Part-time associates have access to Critical Illness, Hospital Indemnity, Accident Insurance and Pre-paid Legal Resources.
• Endless Opportunities! With over 70 hotels in our portfolio and plans for further expansion, there are endless opportunities for growth and advancement at Shamin Hotels. If you're interested in front-line operations, corporate management, or hotel development, we have opportunities for you to shine.
• Advancement! We're proud of our track record of promoting from within. At Shamin Hotels, we're committed to nurturing talent and providing opportunities for our employees to thrive. Join us and be part of a company where your potential is limited only by your ambition. We look forward to welcoming you to the Shamin Hotels family!

About Us:

In a story of entrepreneurial spirit and partnership, P.C. Amin and his brother-in-law B.N. Shah embarked on a remarkable venture in 1978. They seized an opportunity, purchasing a bankrupt hotel in Lumberton, North Carolina. United by their vision and commitment to excellence, they merged their names, Shah and Amin, to create Shamin Hotels. Today, Shamin Hotels stands as a testament to their legacy, having grown into the largest hotel owner and operator in Virginia, with over 70 hotels spanning multiple states. https://shaminhotels.com/

Shamin Hotels is an equal opportunity employer and welcomes applications from individuals of all backgrounds. We thank all applicants for their interest, but only those selected for an interview will be contacted.