Guest Experience Supervisor — Front Desk Leader & MOD

Shamin Hotels Master; Virginia Beach (VA); On-site; USD 25,000 - 28,000; Full time

Job summary

Shamin Hotels' Hampton Inn North Oceanfront in Virginia Beach, VA is seeking a Front Desk Supervisor to oversee daily front desk operations and guest services.

The role requires supervisory experience, strong customer service, and the ability to serve as Manager on Duty, with full-time, hourly pay range of $18–$20. This position offers growth within a national hotel portfolio and robust associate benefits.

Qualifications

• High school diploma or GED.
• Prior hotel front desk experience required.
• Supervisory experience preferred.
• Customer Service Skills required.
• Availability to work a flexible schedule, including weekends and holidays.
• Hilton PEP property management system experience preferred.

Responsibilities

• Supervises front desk personnel, including guest service agents and night auditors, during the assigned shift.
• Oversees check-in/check-out procedures, reservations, and guest billing for accuracy.
• Resolves guest concerns and service issues promptly and professionally.
• Trains, coaches, and supports front desk associates to meet brand and service standards.
• Serves as Manager on Duty, overseeing hotel operations during the assigned shift.
• Handles cash and credit transactions and maintains accurate shift banks.
• Ensures Hilton brand standards and Shamin Hotels service expectations are met.
• Supports the Front Office Manager with reporting and daily operations.

Skills

Guest service excellence

Supervisory experience

Team collaboration

Time management

Attention to detail

Customer service

Flexibility

Hilton PEP PMS

Education

High School Diploma or GED

Tools

Hilton PEP PMS

Job description

Shamin Hotels' Hampton Inn North Oceanfront in Virginia Beach, VA is seeking a Front Desk Supervisor to oversee daily front desk operations and guest services.

The role requires supervisory experience, strong customer service, and the ability to serve as Manager on Duty, with full-time, hourly pay range of $18–$20. This position offers growth within a national hotel portfolio and robust associate benefits.