Guest Experience Leader — Front Desk Supervisor

Hampton Inn North Oceanfront; Virginia Beach (VA); On-site; USD 51,577,000 - 57,308,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Job summary

Hampton Inn North Oceanfront in Virginia Beach, VA seeks a Front Desk Supervisor to oversee daily front desk operations and guest services. You will lead the guest service team, resolve guest concerns, and serve as Manager on Duty during your shift, ensuring Hilton standards and smooth operations.

Responsibilities include supervising front desk personnel, check-in/out, handling cash, and coaching staff to meet service targets.

Qualifications

• Front desk supervision and guest service.
• Strong customer service and communication skills.

Responsibilities

• Supervise front desk staff during assigned shift.
• Oversee check-in/check-out, reservations, and guest billing for accuracy.
• Resolve guest concerns promptly and professionally.
• Train and coach front desk agents to meet brand standards.
• Act as Manager on Duty during the shift and handle cash/shift banking.
• Assist Front Office Manager with reporting and daily operations.

Skills

Customer service

Time management

Attention to detail

Flexible scheduling

Education

High school diploma, GED or equivalent

Tools

Hilton PEP PMS

Job description

Hampton Inn North Oceanfront in Virginia Beach, VA seeks a Front Desk Supervisor to oversee daily front desk operations and guest services. You will lead the guest service team, resolve guest concerns, and serve as Manager on Duty during your shift, ensuring Hilton standards and smooth operations.

Responsibilities include supervising front desk personnel, check-in/out, handling cash, and coaching staff to meet service targets.