Hotel Front Desk | Guest Services

Hilton; Virginia Beach (VA); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Go Hilton Travel Discounts for team

Health insurance

Paid time off

401K plan with company match

Employee discounts at branded hotels

Job summary

Hilton Virginia Beach Oceanfront is seeking a friendly Guest Service Agent to warmly welcome guests, check them in/out, answer questions, and help with reservations. You will handle payments, assist guests with local recommendations, and coordinate with departments to ensure a seamless stay.

Ideal candidates bring strong communication skills, a customer-focused attitude, and reliability. This role requires flexibility for evenings, weekends, and holidays at an oceanfront property.

Qualifications

• Proven front desk experience preferred.
• Prioritization and time management skills required.
• Ability to work quickly without compromising quality.
• Attention to detail in guest interactions and transactions.
• Reliable transportation is required.

Responsibilities

• Welcome and check in guests, answer questions in person and by phone, assist with reservations and guest requests.
• Verify guest information, activate keys, and provide room details discreetly.
• Post charges for room, food, and other services; manage payments and deposits per policy.
• Coordinate with other hotel departments and front desk staff; cross-sell hotel services.
• Represent the hotel and uphold policies; report for each shift in uniform.
• Greet guests warmly and provide an exceptional first impression.

Skills

Friendly personality

Strong communication

Cash handling

Basic math

Customer service

Education

High school diploma or GED

Tools

Hotel software

Job description

Guest Service Agent – Hilton Virginia Beach OceanfrontPosition OverviewJob Title: Guest Service AgentLocation: Hilton Virginia Beach Oceanfront, 3001 Atlantic Ave, Virginia Beach, VA 23451Department: Operations | Reports To: Front Office ManagerPay Structure: Hourly, paid bi-weeklyWork Environment: Oceanfront hotel right on the boardwalkSummary:The Guest Service Agent is the face of the front desk and often the first person our guests meet. You'll check guests in and out, answer questions in person and by phone, help with reservations, and share your favorite local recommendations to help every guest make the most of their oceanfront stay. If you enjoy people, problem-solving, and creating a great first impression, this is the role for you.What You'll Do:Welcome and Check In GuestsGreet, register, and assign rooms with a warm, friendly demeanor.Verify guest information, activate keys, and provide room and escort details discreetly, without announcing room numbers aloud.Answer questions about hotel services and share recommendations on dining, entertainment, shopping, and things to do nearby.Handle Reservations and Guest RequestsMake, confirm, and cancel reservations as needed.Assist guests with restaurant, transportation, or entertainment reservations.Secure guest valuables in the hotel safe or safe-deposit box when requested.Arrange complimentary amenities, such as flowers or champagne, for special guests at management's direction.Manage Payments and AccountsPost charges for room, food, beverage, and other services accurately.Compute bills, collect payment, and make change.Keep records of room availability and guest accounts.Account for all cash and make deposits in accordance with hotel and company policies.Understand and enforce company credit policies.Communicate and CoordinateAnswer and route calls and messages using the phone, switchboard, and other front desk equipment.Sort and distribute incoming mail and messages.Communicate effectively with other front office staff and hotel departments.Cross-sell other Shamin Hotels to help guests plan future stays.Represent the HotelReport for each scheduled shift on time and in uniform, per company policy.Know and comply with all company policies and procedures for this role.Take initiative to greet every guest in a friendly, welcoming way.Perform other related duties as required.We Live by Our "TOP" Values:T – TEAM UP: Collaborate, support others, and stay goldenO – OWN IT: Take pride, stay accountable, and never stop learningP – PASSIONATELY SERVE: Be positive, show you care, and create memorable experiencesWe're looking for team players who embody these values every day.QualificationsFriendly, outgoing personality with a genuine focus on guest satisfaction.Strong communication and interpersonal skills.Comfortable handling payments, cash, and basic math with accuracy.Able to stay calm and professional in a fast-paced environment.Basic computer skills and comfort learning hotel software systems.Professional appearance and demeanor.Flexibility to work varying shifts, including evenings, weekends, and holidays.Previous front desk, customer service, or hospitality experience preferred but not required.Why Work with Us?Competitive PayGo Hilton Travel Discounts for team members & eligible familyShamin Perks – Save on gym memberships, movie tickets, amusement parks, rental cars, and more$200 Referral Bonus after your referral completes 30 daysWork with an oceanfront view in a fun, fast-paced settingAbout Shamin Hotels:Shamin Hotels is the largest hotel owner and operator in Virginia, with 70+ hotels across multiple states. Founded in 1978, our growth is powered by passionate service and a commitment to teamwork, ownership, and opportunity.Shamin Hotels is an Equal Opportunity Employer. We welcome applicants from all backgrounds. Only those selected for interviews will be contacted.Top Requirements:Team Up: Be Golden, Collaborate and Help Others Succeed.Own It: Be a role model, Embrace Responsibility and Keep Learning.Passionately Serve: Be Positive, Care Deeply and Create Memories.Qualifications:Proven experience as a front desk agent preferred.Prioritization and time management skills required.Working quickly without compromising quality.Attention to Detail skills required.Reliable mode of transportation required.High school diploma or GED certification or an equivalent combination of education and experience.Who are we looking for?Are you someone who values teamwork, takes ownership of your role, and is passionate about serving our guests with warmth and hospitality? Shamin Hotels invites you to join our team! Whether you're greeting guests with a friendly smile, assisting them with their needs, or going the extra mile to ensure their stay is nothing short of perfect, your dedication to service excellence will shine through in everything you do. We are seeking candidates with a wide variety of knowledge, skills, and experiences to contribute to our continued success. Whether you're a seasoned professional or just starting your career, we have opportunities for you to grow and excel with us!Why Should You Work for Shamin Hotels?Amazing Benefits! In addition to competitive pay, we offer a range of benefits for full-time associates, including health, dental, vision, accident and short and long term disability insurance, pet insurance, gym membership discounts, Paid time off, Paid holidays, Shamin Perk discounts on tickets, rental cars and attractions, footwear discounts, 401K plan with company match, employee discounts at our branded hotels and more! Part-time associates have access to Critical Illness, Hospital Indemnity, Accident Insurance and Pre-paid Legal Resources.Endless Opportunities! With over 70 hotels in our portfolio and plans for further expansion, there are endless opportunities for growth and advancement at Shamin Hotels. Whether you're interested in front-line operations, corporate management, or hotel development, we have opportunities for you to shine.Advancement! We're proud of our track record of promoting from within. At Shamin Hotels, we're committed to nurturing talent and providing opportunities for our employees to thrive. Join us and be part of a company where your potential is limited only by your ambition. We look forward to welcoming you to the Shamin Hotels family!About Us:In a story of entrepreneurial spirit and partnership, P.C. Amin and his brother-in-law B.N. Shah embarked on a remarkable venture in 1978. They seized an opportunity, purchasing a bankrupt hotel in Lumberton, North Carolina. United by their vision and commitment to excellence, they merged their names, Shah and Amin, to create Shamin Hotels. Today, Shamin Hotels stands as a testament to their legacy, having grown into the largest hotel owner and operator in Virginia, with over 70 hotels spanning multiple states. https://shaminhotels.com/Shamin Hotels is an equal opportunity employer and welcomes applications from individuals of all backgrounds. We thank all applicants for their interest, but only those selected for an interview will be contacted.