Hotel Front Desk Specialist — Guest Experience & Upsell

Residence Inn Union Centre; West Chester Township (OH); In loco; USD 21.000 - 22.000; Tempo pieno

Vantaggi offerti da questo lavoro

Holiday pay

Vacation pay

Travel discounts

Descrizione del lavoro

Residence Inn Union Centre in West Chester Township, OH is seeking a Full-time Front Desk Associate. You will welcome guests, manage check-in/check-out, and handle requests with care and attention to detail.

Responsibilities include resolving guest issues, promoting hotel services, upselling amenities, and maintaining accurate accounts through proper cash handling. A flexible weekend schedule is required and hotel experience is preferred.

Competenze

• One year of hotel experience preferred.
• Strong customer service skills and reliability.
• Flexible schedule, including weekends.

Mansioni

• Greet and assist guests at front desk during arrival and departure.
• Address guest requests, recommendations, and special touches throughout stay.
• Resolve guest challenges and upsell hotel services and amenities.
• Review property management system data and follow cash handling procedures to maintain accurate guest accounts.

Conoscenze

Customer service

Guest relations

Cash handling

Communication

Descrizione del lavoro

Residence Inn Union Centre in West Chester Township, OH is seeking a Full-time Front Desk Associate. You will welcome guests, manage check-in/check-out, and handle requests with care and attention to detail.

Responsibilities include resolving guest issues, promoting hotel services, upselling amenities, and maintaining accurate accounts through proper cash handling. A flexible weekend schedule is required and hotel experience is preferred.