Hotel Front Desk

Home2 Suites Cincinnati/West Chester; Olde West Chester (OH); On-site; USD 19,000 - 25,000; Full time

Job summary

Home2 Suites Cincinnati/West Chester is seeking a friendly Hotel Front Desk Associate to welcome guests, assist with check-ins and check-outs, and provide courteous service that meets high standards.

You will handle guest requests, process payments, balance a house bank, and support teammates in a fast-paced hotel environment.

The role emphasizes excellent communication, strong English, and a professional appearance, with growth opportunities within Marriott's global hospitality family.

Qualifications

• High school diploma or GED required or equivalent.
• Hospitality experience preferred but not required.
• Knowledge of accounting operations including AR/AP is helpful.
• Good calculator skills for moderately complex math.
• Able to input information accurately using a moderately complex computer system.
• Strong English language skills are essential.

Responsibilities

• Greet guests and assist with check-ins and check-outs.
• Provide prompt, courteous service to meet high standards of quality.
• Explain outlet hours and local attractions to guests.

Skills

Communication skills

Interpersonal skills

Active listening

Customer service

Education

High school diploma or GED

Tools

Calculator

Computer literacy

Job description

Are you interested in building a challenging and rewarding hospitality career with a global leader in the hotel industry? Join our team at the NEW Home2 Suites by Hilton West Chester, currently seeking personable and dependable candidates just like you to serve as Hotel Front Desk Associates.

In this role, you will provide world-class front desk service, greeting and registering guests, responding to their needs, and assisting them with checkout, always with an eye on creating a hotel experience that continuously delights and enchants each and every one of our guests. We offer competitive compensation and benefits, a tight-knit and supportive work environment, plus numerous opportunities for professional development and advancement. Become part of our global family and see why so many of our associates have made Marriott International their career home. Contact us today - we're waiting to hear from you!

Job Responsibilities

As a Hotel Front Desk Associate, you will greet our guests, assist them with check-ins and check-outs, and provide consistently prompt, responsive and courteous service designed to meet our high standards of quality, and to ensure repeat business.

Your specific duties in this role will include:

• Listening to, and understanding guest requests, responding with prompt and appropriate action, and providing accurate information such as outlet hours and local attractions
• Providing guests with welcome folders containing room keys, certificates, coupons, and refreshment center keys as appropriate
• Verifying and imprinting credit cards for authorization using electronic acceptance methods, as well as handling cash, making change and balancing an assigned house bank
• Posting charges to guest room and House accounts using the computer
• Closing guest accounts at time of check out, and ascertaining guest satisfaction
• Responding to, and addressing guest complaints and concerns
• Summoning guest service personnel for assistance in escorting guests to their rooms as appropriate
• Providing safety deposit boxes for guests by escorting them to the vault room and assisting the customer in opening the deposit box lock
• Performing additional duties as assigned by the supervisor

Job Requirements

We are looking for a warm and outgoing Hotel Front Desk Associate with a strong work ethic, and a firm commitment to providing the best possible customer service and guest experience. It is also important that you have excellent communication, interpersonal, and active listening skills as well as the ability to interact effectively with internal and external customers using patience, tact, and diplomacy as necessary.

Specific qualifications for the role include:

• High school diploma or GED
• Prior hospitality experience, preferred but not required
• Knowledge of accounting operations to include all aspects such as accounts receivable, accounts payable, etc.
• Sufficient calculator skills to prepare moderately complex mathematical calculations without error
• Ability to access and accurately input information using a moderately complex computerAbility to maintain a professional appearance and demeanor
• Strong English language skills

Source: Hospitality Online