Guest Experience Lead - Front Desk & Reservations

Remington Hospitality; Phoenix (AZ); On-site; USD 38,000 - 48,000; Full time

Job summary

Remington Hospitality in Phoenix, AZ is seeking a Front Desk Associate to warmly welcome guests and manage efficient check-in/check-out. You will assist with pre-registration and block reservations as needed, ensuring a smooth arrival experience.

You will post charges, handle cash, checks, and credit card payments, and maintain working knowledge of front office systems and reservation procedures, including same-day bookings and related relocation procedures.

Qualifications

• Greet guests and check in/out with cordial, prompt professionalism (front desk)
• Cash handling and payment posting experience desirable
• Knowledge of reservations and front office procedures (same-day reservations, cancellations, relocations)

Responsibilities

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.

Job description

Remington Hospitality in Phoenix, AZ is seeking a Front Desk Associate to warmly welcome guests and manage efficient check-in/check-out. You will assist with pre-registration and block reservations as needed, ensuring a smooth arrival experience.

You will post charges, handle cash, checks, and credit card payments, and maintain working knowledge of front office systems and reservation procedures, including same-day bookings and related relocation procedures.