Hotel Front Desk Specialist — Guest Experience

HEI Hotels & Resorts; Pittsburgh (Allegheny County); On-site; USD 22,041 - 22,730; Full time

Benefits offered by this job

Medical and Dental insurance

Vision insurance

Vacation, Sick and Holiday time off

401(k) with company match

Hotel room discount

Job summary

HEI Hotels & Resorts at Pittsburgh Marriott City Center is seeking a friendly, professional Front Desk Associate to assist guests with arrival and departure, registrations, and payments. You will promote HEI brands and provide accurate information on local attractions while ensuring a welcoming experience.

Responsibilities include greeting guests, inputting data into the hotel system, processing payments, resolving complaints, and maintaining balance of the house bank during shifts.

Qualifications

• Hotel experience preferred.
• Strong math ability for handling payments.
• Excellent communication and customer service.
• Ability to stand and move throughout front office.
• Proficient with computer systems.

Responsibilities

• Greet guests with a friendly, professional welcome.
• Register guests in the computer system and manage room assignments.
• Handle payments, verify cards, and balance the house bank.
• Respond to guest inquiries and provide information on local attractions.
• Resolve guest issues and escalate when needed.
• Close guest accounts at check-out.
• Maintain calm during busy periods.

Skills

Customer service

Communication

Cash handling

Front desk operations

Attention to detail

Tools

POS system

Front desk software

Job description

HEI Hotels & Resorts at Pittsburgh Marriott City Center is seeking a friendly, professional Front Desk Associate to assist guests with arrival and departure, registrations, and payments. You will promote HEI brands and provide accurate information on local attractions while ensuring a welcoming experience.

Responsibilities include greeting guests, inputting data into the hotel system, processing payments, resolving complaints, and maintaining balance of the house bank during shifts.