Hospitality Server & Guest Experience

HEI Hotels & Resorts; Pittsburgh (Allegheny County); On-site; USD 21,000 - 30,000; Full time

Job summary

HEI Hotels & Resorts at Pittsburgh Marriott City Center is seeking a restaurant service professional to provide guests with exceptional service, maintain station readiness, and ensure accurate order taking and delivery. You will greet guests, explain specials, handle POS tasks, and comply with alcohol service policies.

The role emphasizes teamwork, a professional appearance, and knowledge of menu items, table settings, and beverage service, with opportunities to contribute to guest satisfaction

Qualifications

• Maintain a professional appearance and manner at all times.
• Must be willing to “pitch-in” and help co-workers with their job duties and be a team player.
• Must have basic knowledge of food & beverage preparation, service standards, guest relations and etiquette.
• Knowledge of the appropriate table settings, service ware and menu items.
• Ability to remember, recite and promote the variety of menu items.
• Ability to transport large trays weighing up to 30lbs. through a crowded room on a continuous basis.
• Ability to operate beverage and toast equipment with or without reasonable accommodation.
• Effective verbal and written communication skills; adapt communication style to audience.

Responsibilities

• Check station before, during and after shift for proper set-up and cleanliness.
• Greet guests in a friendly and courteous manner and explain any specials and/or restaurant promotions for guest awareness.
• Record the details of the order from the guests, repeating the order to the guest to check for accuracy.
• Input the order into the Point of Sale computer to inform the kitchen of the particulars in the order being placed.
• When complete, retrieve orders up to 30 lbs. from kitchen, confirm its accuracy, lift and deliver to guest along with appropriate condiments.
• Abide by all State, Federal and Corporate requirements pertaining to serving alcoholic beverages.
• Replenish beverages as necessary and check with guests for overall satisfaction.
• Market and serve upon request any dessert items or specialty coffees.
• Operate the Point of Sale procedures to pre-check order and close out the check.
• Present the check to guest promptly.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job-related duties as assigned.

Skills

Professional appearance

Team player

Food & beverage knowledge

Table settings & menu items

Menu item promotion

Tray handling 30lbs

Beverage equipment operation

Communication skills

Job description

HEI Hotels & Resorts at Pittsburgh Marriott City Center is seeking a restaurant service professional to provide guests with exceptional service, maintain station readiness, and ensure accurate order taking and delivery. You will greet guests, explain specials, handle POS tasks, and comply with alcohol service policies.

The role emphasizes teamwork, a professional appearance, and knowledge of menu items, table settings, and beverage service, with opportunities to contribute to guest satisfaction