Guest Experience Agent - Front Desk

HEI Hotels & Resorts; Pittsburgh (Allegheny County); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical and Dental insurance

Vision insurance

Vacation and Sick leave

Pet insurance

401(k) with matching

Hotel room discounts

Job summary

Pittsburgh Marriott City Center is seeking a front desk associate to warmly welcome guests, manage check-in/check-out, and ensure accurate billing and room assignments. You will promote HEI Hotels & Resorts programs and deliver a superior guest experience in a fast-paced hotel environment.

The role requires strong communication, cash handling, and computer skills, with a focus on resolving issues and maintaining guests’ satisfaction during busy periods.

Qualifications

• Hotel experience preferred.
• Calculator skills for basic math without error.
• Effective dealing with customers with tact and diplomacy.
• Ability to stand and move around front office.
• Ability to input information on a computer system.
• Ability to notice emergency signs.

Responsibilities

• Greet guests with a friendly, sincere welcome and provide accurate information.
• Complete registration using the computer system and assign rooms based on guest needs.
• Verify and imprint credit cards, handle payments, and post charges to accounts.
• Answer phones promptly and relay messages to guests.
• Close guest accounts at checkout and resolve dissatisfaction if needed.
• Handle guest complaints by researching and offering effective solutions.
• Remain calm during emergencies or high activity and use judgment.
• Adhere to attendance rules and be available regularly.
• Perform other duties as assigned by hotel management.

Skills

Hotel experience

Customer service

Cash handling

Computer systems

Verbal communication

Emergency awareness

Tools

POS system

Job description

Pittsburgh Marriott City Center is seeking a front desk associate to warmly welcome guests, manage check-in/check-out, and ensure accurate billing and room assignments. You will promote HEI Hotels & Resorts programs and deliver a superior guest experience in a fast-paced hotel environment.

The role requires strong communication, cash handling, and computer skills, with a focus on resolving issues and maintaining guests’ satisfaction during busy periods.