Guest Experience Specialist

Marriott PIttsburgh City Center; Pittsburgh (Allegheny County); On-site; USD 19,000 - 30,000; Full time

Benefits offered by this job

Medical and Dental insurance

Vision insurance

Vacation and holidays leave

401(k) with matching

Hotel room discounts

Job summary

Pittsburgh Marriott City Center is hiring a Front Desk Associate to welcome guests, perform efficient check-ins and check-outs, and provide information on local attractions. You will navigate the registration system, process payments, and help guests have a smooth stay.

Ideal candidates bring hotel front desk experience, strong communication skills, and a customer-focused approach. This on-site role offers regular shifts, teamwork with the hotel’s friendly staff, and opportunities for career

Qualifications

• Hotel front desk experience preferred.
• Excellent communication skills required.
• Ability to handle cash and process transactions accurately.
• Proficient in inputting and retrieving guest information.

Responsibilities

• Greet guests with a friendly, professional welcome and assist with check-in/check-out.
• Input and retrieve guest information to complete registrations accurately.
• Handle payments, settle accounts, and balance house bank as needed.
• Answer phones promptly and provide information on local attractions and hotel services.
• Resolve guest concerns and escalate issues to appropriate colleagues when necessary.

Skills

Guest services

Communication

Customer service

Attention to detail

Education

High school diploma or equivalent

Tools

POS system

Computer proficiency

Job description

Pittsburgh Marriott City Center is hiring a Front Desk Associate to welcome guests, perform efficient check-ins and check-outs, and provide information on local attractions. You will navigate the registration system, process payments, and help guests have a smooth stay.

Ideal candidates bring hotel front desk experience, strong communication skills, and a customer-focused approach. This on-site role offers regular shifts, teamwork with the hotel’s friendly staff, and opportunities for career