Front Services Supervisor: Guest Experience Leader

Caesars Entertainment; Atlantic City (NJ); On-site; USD 47,000 - 50,000; Full time

Job summary

Caesars Entertainment in Atlantic City is seeking a Front Services Supervisor to oversee day-to-day activities in the Front Services area of the hotel. The role involves coordinating staff in a fast-paced, multi-project environment and ensuring timely responses to guest requests.

The position requires a high school diploma or GED, at least two years of front services experience, and a valid New Jersey driver’s license.

Qualifications

• High school diploma or GED required.
• Two years front services experience.
• Must possess a valid New Jersey driver’s license.

Responsibilities

• Assists with scheduling at proper staffing levels to ensure a cost efficient, productive environment
• Ensures that customer problems/complaints are handled in an effective, courteous manner
• Responsible for the motivation, continual training and empowerment of employees
• Ensures that all staff behavior and appearance are in compliance with established policy
• Coordinates recovery efforts with Security and Risk Management
• Handles vehicle problems/complaint reports according to established procedure
• Ensures cleanliness, organization and safe condition of hotel entrance, valet and storage areas
• Maintains knowledge of hotel, community and special events in order to provide guests with needed information
• Maintains accurate employee records and files

Skills

Customer service

Organizational skills

Communication skills

Professional appearance

Education

High school diploma or GED

Job description

Caesars Entertainment in Atlantic City is seeking a Front Services Supervisor to oversee day-to-day activities in the Front Services area of the hotel. The role involves coordinating staff in a fast-paced, multi-project environment and ensuring timely responses to guest requests.

The position requires a high school diploma or GED, at least two years of front services experience, and a valid New Jersey driver’s license.