Hotel Front Desk & Sales Specialist

Capri-Laguna-On-the-Beac; South Laguna (CA); On-site; USD 42,000 - 64,000; Full time

Job summary

Capri Laguna on the Beach is seeking a skilled customer service and sales professional for a pivotal hotel role in Laguna Beach, CA. You will contribute to guest satisfaction by handling check-ins/outs, answering inquiries, and promoting the hotel's offerings, while collaborating with the General Manager to deliver memorable experiences.

The ideal candidate has at least 2 years' front desk experience, 2 years in hotel sales operations, and proficiency with OPERA.

Qualifications

• Minimum 2 years' experience as a front desk agent in a hotel.
• Minimum 2 years' experience in hotel sales operations.
• Familiarity with OPERA booking system.
• College degree.
• Exceptional communication and customer service abilities.
• Ability to handle multiple tasks in a fast-paced environment.

Responsibilities

• Hotel sales, welcoming guests, and managing check-ins and check-outs.
• Answering phone inquiries and providing information about the hotel and local area.
• Address guest requests and resolve issues to ensure guest satisfaction.
• Collaborate with General Manager on assigned tasks and hotel initiatives.

Skills

Front desk experience

Hotel sales experience

OPERA system

Communication skills

Education

College degree

Tools

OPERA

Job description

Capri Laguna on the Beach is seeking a skilled customer service and sales professional for a pivotal hotel role in Laguna Beach, CA. You will contribute to guest satisfaction by handling check-ins/outs, answering inquiries, and promoting the hotel's offerings, while collaborating with the General Manager to deliver memorable experiences.

The ideal candidate has at least 2 years' front desk experience, 2 years in hotel sales operations, and proficiency with OPERA.