Luxury Guest Experience Concierge

Marc Rose; Laguna Beach (CA); On-site; USD 28,000 - 41,000; Full time

Job summary

Casa Loma Beach Hotel in Laguna Beach, CA seeks a guest services professional to elevate the guest experience with warmth, attentiveness, and a flair for hospitality. You’ll greet arrivals, coordinate with F&B and housekeeping, and ensure seamless stays from check-in to departure.

The role requires a high school diploma, and certifications like RBS and Food Handler’s Card. Adept multitasker with strong communication and physical agility is essential.

Qualifications

• High school diploma or equivalent is required.
• Experience in hospitality or related fields is preferred.
• RBS certification and Food Handler’s Card are required or highly recommended.

Responsibilities

• Greet guests warmly and manage arrivals with charisma.
• Coordinate with food & beverage, housekeeping, and front desk to ensure seamless experiences.
• Ensure every stay is smooth from check-in to departure, addressing requests promptly.
• Deliver personalized room orientations and fulfill guest requests with professionalism.
• Oversee luggage handling and beach amenities logistics to craft memorable moments.

Skills

Multitasker

Eloquent communicator

Detail-oriented

Physical agility

Education

High School Diploma or equivalent

Job description

Casa Loma Beach Hotel in Laguna Beach, CA seeks a guest services professional to elevate the guest experience with warmth, attentiveness, and a flair for hospitality. You’ll greet arrivals, coordinate with F&B and housekeeping, and ensure seamless stays from check-in to departure.

The role requires a high school diploma, and certifications like RBS and Food Handler’s Card. Adept multitasker with strong communication and physical agility is essential.