Upscale Hotel Reservations Specialist

Montage International; Laguna Beach (CA); On-site; USD 25,000 - 36,000; Full time

Job summary

Montage International in Laguna Beach, CA is seeking a Reservations Agent to be the voice of the hotel when guests inquire about bookings. You will handle reservations professionally and maximize guest satisfaction.

The role requires strong customer service skills, accurate data entry, and familiarity with hotel systems. This position is on-site in Laguna Beach and offers opportunities to contribute to yield management strategies.

Qualifications

• High school diploma or equivalent required.
• Minimum 2 years in a customer service role required.
• Experience in an upscale hotel preferred.
• Excellent telephone etiquette and communication skills; proficient with Microsoft Office.

Responsibilities

• Provide excellent customer service and take reservations.
• Input and organize reservation information via rooming lists and requests.
• Address in-house guest requests and maintain logs.
• Handle calls, emails, and faxes, directing inquiries to the hotel.
• Know hotel inventory and assist with up-selling and yield management.
• Prepare group guest lists and manage changes/cancellations.

Skills

Customer service

Phone etiquette

Verbal and written communication

Education

High school Diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Montage International in Laguna Beach, CA is seeking a Reservations Agent to be the voice of the hotel when guests inquire about bookings. You will handle reservations professionally and maximize guest satisfaction.

The role requires strong customer service skills, accurate data entry, and familiarity with hotel systems. This position is on-site in Laguna Beach and offers opportunities to contribute to yield management strategies.