Front Desk Agent

Capri Laguna on the Beach; Laguna Beach (CA); On-site; USD 42,000 - 56,000; Full time

Job summary

Capri Laguna on the Beach, a premier hotel in Laguna Beach, seeks a customer-focused professional to join our front desk and sales team. The role encompasses guest check-ins/check-outs, hotel sales support, and delivering exceptional service to guests and callers.

The ideal candidate will have at least 2 years of front desk and sales experience in hospitality, plus familiarity with OPERA. Strong communication and multitasking skills are essential for success in our fast-paced environment.

Qualifications

• Minimum of 2 years' experience as a front desk agent in a hotel customer service.
• Minimum of 2 years' experience in hotel sales operations environment.
• Familiarity with hotel booking system OPERA and basic computer skills.
• College Degree.
• Exceptional communication and customer service abilities.
• Ability to handle multiple tasks in a fast-paced environment.

Responsibilities

• Sell hotel rooms and manage guest check-ins and check-outs.
• Answer phone inquiries and provide information about the hotel and local area.

Skills

Front desk experience

Hotel sales operations

Communication

Multi-tasking

OPERA familiarity

Education

College degree

Tools

OPERA booking system

Job description

Join our team

Capri Laguna on the Beach is committed to providing an exceptional workplace environment, allowing each of our employees to achieve their fullest potential. We're focused on Making Memories for Every Guest. Are you ready to take your career to the next level? We are seeking a skilled individual in customer service and sales to fill a pivotal role at our Hotel. This position offers a unique opportunity for you to showcase your talents and grow in your career.

Key Qualifications

• Minimum of 2 years' experience as a front desk agent in a hotel customer service
• Minimum of 2 years' experience in hotel sales operations environment
• Familiarity with hotel booking system OPERA and basic computer skills
• College Degree
• Exceptional communication and customer service abilities
• Ability to handle multiple tasks in a fast-paced environment

Your Role

As a member of the Capri Laguna team, your responsibilities will include Hotel sales, welcoming guests, managing check-ins and check-outs, answering phone inquiries, and providing information about the hotel and the local area. You will also be tasked with addressing guest requests, resolving any issues that may arise, ensuring that all guest needs are met and complete any other tasks assigned by the General Manager.

Source: Hospitality Online