Laguna Beach Front Desk Experience Lead (Part-Time)

Paycom - ATS; Laguna Beach (CA); On-site; USD 27,000 - 39,000; Part time

Benefits offered by this job

Free golf

Discounted pet insurance

Discounted theme park tickets

Job summary

The Ranch at Laguna Beach is seeking an experienced Front Office Agent to join our team in Laguna Beach, CA. This part-time role focuses on warmly greeting guests, accurately registering arrivals, and processing payments while maintaining security and records.

Ideal candidates have prior customer service experience, familiarity with night audit in hospitality, and knowledge of Opera PMS. Strong communication and flexible scheduling are valued in our resort environment.

Qualifications

• Experience in customer service is required.
• Night audit in a hotel or resort environment preferred.
• Knowledge of Opera (PMS) system is desirable.

Responsibilities

• Greet guests upon arrival with a warm and sincere welcome.
• Register guests into the computer, verify reservation, address, and credit card information.
• Accept payment for guests’ accounts at registration and checkout; maintain a house bank and report receipts daily.
• Issue keys and control entrance of safety deposit boxes; post charges as needed.
• Escort guests to their rooms if no bellman is available and time permits.
• Engage with guests using FORBES standards to ensure a positive guest experience.
• Cross-train in Reservations and Housekeeping to assist during busy periods.
• Additional duties as necessary.

Skills

Customer service

Night audit experience

Communication skills

Education

High school diploma or equivalent

Bachelor’s degree preferred

Tools

Opera PMS

Job description

The Ranch at Laguna Beach is seeking an experienced Front Office Agent to join our team in Laguna Beach, CA. This part-time role focuses on warmly greeting guests, accurately registering arrivals, and processing payments while maintaining security and records.

Ideal candidates have prior customer service experience, familiarity with night audit in hospitality, and knowledge of Opera PMS. Strong communication and flexible scheduling are valued in our resort environment.