Front Desk Agent

Capri-Laguna-On-the-Beac; South Laguna (CA); On-site; USD 42,000 - 64,000; Full time

Job summary

Capri Laguna on the Beach is seeking a skilled customer service and sales professional for a pivotal hotel role in Laguna Beach, CA. You will contribute to guest satisfaction by handling check-ins/outs, answering inquiries, and promoting the hotel's offerings, while collaborating with the General Manager to deliver memorable experiences.

The ideal candidate has at least 2 years' front desk experience, 2 years in hotel sales operations, and proficiency with OPERA.

Qualifications

• Minimum 2 years' experience as a front desk agent in a hotel.
• Minimum 2 years' experience in hotel sales operations.
• Familiarity with OPERA booking system.
• College degree.
• Exceptional communication and customer service abilities.
• Ability to handle multiple tasks in a fast-paced environment.

Responsibilities

• Hotel sales, welcoming guests, and managing check-ins and check-outs.
• Answering phone inquiries and providing information about the hotel and local area.
• Address guest requests and resolve issues to ensure guest satisfaction.
• Collaborate with General Manager on assigned tasks and hotel initiatives.

Skills

Front desk experience

Hotel sales experience

OPERA system

Communication skills

Education

College degree

Tools

OPERA

Job description

Join our team

Capri Laguna on the Beach is committed to providing an exceptional workplace environment, allowing each of our employees to achieve their fullest potential. We're focused on Making Memories for Every Guest. Are you ready to take your career to the next level? We are seeking a skilled individual in customer service and sales to fill a pivotal role at our Hotel. This position offers a unique opportunity for you to showcase your talents and grow in your career.

Key Qualifications

• Minimum of 2 years' experience as a front desk agent in a hotel customer service
• Minimum of 2 years' experience in hotel sales operations environment
• Familiarity with hotel booking system OPERA and basic computer skills
• College Degree
• Exceptional communication and customer service abilities
• Ability to handle multiple tasks in a fast-paced environment

Your Role

As a member of the Capri Laguna team, your responsibilities will include Hotel sales, welcoming guests, managing check-ins and check-outs, answering phone inquiries, and providing information about the hotel and the local area. You will also be tasked with addressing guest requests, resolving any issues that may arise, ensuring that all guest needs are met and complete any other tasks assigned by the General Manager.

Source: Hospitality Online