Laguna Beach Hotel Operations Leader

F-Prime Capital; Laguna Beach (CA); On-site; USD 70,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

Insurance

PTO

Free stays

Retirement plan

Parental leave

Fitness reimbursement

Cell phone

Mileage reimbursement

Job summary

AvantStay seeks a Hotel Operations Manager to lead the Laguna Beach market, overseeing guest services, housekeeping, maintenance, safety, and programming to deliver outstanding experiences. You will supervise diverse teams, optimize operations, and partner with on-site staff to create memorable guest stays.

Ideal candidates have 3+ years in hotel operations or property leadership, strong communication, and the ability to manage multiple priorities.

Qualifications

• Min. 3 years experience in hotel operations, property management, or a similar leadership role.
• Strong organizational and problem-solving skills.
• Ability to manage multiple teams and foster a collaborative work environment.
• Excellent communication and interpersonal skills.
• Flexible schedule with weekends, evenings, and holidays as required by business needs.
• Familiarity with hospitality management systems is a plus.

Responsibilities

• Lead Guest Experience Agents, Housekeeping Inspector, Housekeepers, Housepersons, Maintenance Technicians, and Safety Officers.
• Schedule and lead team meetings to align on priorities and resolve operational challenges.
• Train and mentor staff to ensure excellence in service delivery.
• Manage guest complaints, ensuring timely resolution and guest satisfaction.
• Oversee front desk operations and ensure accurate information, local recommendations, and concierge-level service.
• Collaborate with teams to curate engaging hotel programming such as live music, yoga, and art exhibits.
• Manage labor, including weekly scheduling and payroll, to optimize productivity and coverage.
• Inspect guest rooms daily to ensure cleanliness and readiness standards are met.
• Oversee case management, ensuring all guest and operational tasks are completed promptly.
• Work with on-site staff to reduce third-party vendor expenses by optimizing in-house resources.
• Work with the Housekeeping Inspector to monitor cleanliness and efficiency standards.
• Ensure timely room turnovers and inspections for guest readiness.
• Oversee the Preventative Maintenance Program and address on-site maintenance needs with Maintenance Technician.
• Monitor supplies and equipment inventory, placing orders as needed.
• Coordinate with vendors for housekeeping, maintenance, and other needs.
• Collaborate with Safety Officer to maintain a secure environment and address policy violations.

Skills

Organizational skills

Problem-solving

Communication

Team leadership

Interpersonal skills

Job description

AvantStay seeks a Hotel Operations Manager to lead the Laguna Beach market, overseeing guest services, housekeeping, maintenance, safety, and programming to deliver outstanding experiences. You will supervise diverse teams, optimize operations, and partner with on-site staff to create memorable guest stays.

Ideal candidates have 3+ years in hotel operations or property leadership, strong communication, and the ability to manage multiple priorities.