Front Desk Agent

La Bahia Hotel; Santa Cruz (CA); On-site; USD 42,000 - 56,000; Full time

Job summary

La Bahia Hotel is seeking a Front Desk Agent to manage check-in/check-out, anticipate guest needs, and deliver exceptional service at our beachfront property in Santa Cruz. You will assist guests with reservations, provide local knowledge, and coordinate with housekeeping to ensure flawless room readiness.

The role requires professional communication, 2–3+ years in luxury hospitality, and flexible hours including evenings and weekends. Join our team to uphold Forbes-inspired standards.

Qualifications

• 2–3+ years of Front Desk experience in luxury hotel/resort.
• Proficient in property management systems (Opera, Alice, etc.).
• Excellent communication and customer service skills.
• Fluent in English; additional languages preferred.
• Flexible to work evenings, weekends, holidays.

Responsibilities

• Check-in/check-out procedures with personalized attention.
• Master all room types, rates, and amenities to make perfect recommendations.
• Handle guest requests and complaints with immediate and effective solutions.
• Maintain knowledge of hotel facilities, services, and local attractions.
• Process reservations, modifications, and cancellations with precision.
• Collaborate closely with housekeeping and maintenance for room readiness.
• Welcome guests by name using approved greeting protocols.

Skills

Communication

Customer service

Teamwork

Cash handling

Multitasking

English fluency

Tools

Opera PMS

Alice PMS

Microsoft Office

Job description

Description

ABOUT US:

Nestled along the Pacific Coast, La Bahia Hotel & Spa celebrates its dramatic setting where the tip of Monterey Bay touches Sana Cruz's coveted Main Beach. Steeped in the romantic beauty of Spanish-Mediterranean architecture, locals and travelers alike will savor globally influenced cuisine, cocktails and wellness rituals infused with the region's agricultural bounty and coast-cultured Spirit.

SUMMARY:

The Front Desk Agent is a professional with articulate communication skills and a passion for excellence. This role manages all aspects of guest arrivals, departures, and ongoing guest request with polished professionalism. The Front Desk Agent will anticipate guest needs, resolve concerns with discretion, and consistently execute flawless service all while maintaining a courteous demeanor. By delivering impeccable service, the Front Desk Agent will uphold La Bahia Hotel & Spa’s service standards (inspired by Forbes) while elevating our beachfront property.

DUTIES/RESPONSIBILITY:

• Execute seamless check-in/check-out procedures with personalized attention
• Master all room types, rates, and amenities to make perfect recommendations
• Handle guest requests and complaints with immediate and effective solutions
• Maintain meticulous knowledge of hotel facilities, services, and local attractions
• Process reservations, modifications, and cancellations with precision
• Manage cash drawer and perform accurate financial transactions
• Maintain pristine front desk area and lobby presence
• Collaborate closely with housekeeping and maintenance for room readiness
• Welcome guests by name whenever possible, using approved greeting protocols
• Deliver unexpected amenities and upgrades when opportunities arise
• Must maintain professional etiquette at all times
• Provide discreet, personalized service to high-profile guests
• Complete all required shift reports and documentation accurately
• Handle confidential guest information with utmost discretion
• Maintain key control and security procedures
• Maintain impeccable grooming standards, wearing the assigned uniform exactly as specified (proper fit, cleanliness, and presentation at all times)
• Wear the official hotel lapel pin prominently as part of the uniform requirement, unless embroidered onto uniform
• Perform all other duties that may be assigned as needed by your manager

The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

QUALIFICATIONS:

• (2/3) years or more minimum experience in Front Desk Agent role in a luxury hotel and/or resort.
• Endurance to stand for long periods and walk moderate distances.
• Occasional light lifting (up to 25 lbs.)
• Proficiency in property management systems preferred (Microsoft Office, Opera, Alice, etc.)
• Ability to work independently and as part of a team.
• Cash handling and basic accounting skills
• Excellent communication skills and customer service skills
• Fluent in English (additional languages highly preferred)
• Ability to maintain composed under pressure
• Flexible to work in different shifts, including evenings, weekends, and holidays
• Highly organized with the ability to multitask in a fast-paced environment

This role offers a dynamic work environment where your contributions directly impact the guest experience. If you are dedicated to personalized service, guest satisfaction, and enjoy working in a high-end atmosphere, we invite you to join our Front Office team at La Bahia Hotel.