Hotel Front Desk & Guest Experience Specialist

Capri Laguna on the Beach; Laguna Beach (CA); On-site; USD 42,000 - 56,000; Full time

Job summary

Capri Laguna on the Beach, a premier hotel in Laguna Beach, seeks a customer-focused professional to join our front desk and sales team. The role encompasses guest check-ins/check-outs, hotel sales support, and delivering exceptional service to guests and callers.

The ideal candidate will have at least 2 years of front desk and sales experience in hospitality, plus familiarity with OPERA. Strong communication and multitasking skills are essential for success in our fast-paced environment.

Qualifications

• Minimum of 2 years' experience as a front desk agent in a hotel customer service.
• Minimum of 2 years' experience in hotel sales operations environment.
• Familiarity with hotel booking system OPERA and basic computer skills.
• College Degree.
• Exceptional communication and customer service abilities.
• Ability to handle multiple tasks in a fast-paced environment.

Responsibilities

• Sell hotel rooms and manage guest check-ins and check-outs.
• Answer phone inquiries and provide information about the hotel and local area.

Skills

Front desk experience

Hotel sales operations

Communication

Multi-tasking

OPERA familiarity

Education

College degree

Tools

OPERA booking system

Job description

Capri Laguna on the Beach, a premier hotel in Laguna Beach, seeks a customer-focused professional to join our front desk and sales team. The role encompasses guest check-ins/check-outs, hotel sales support, and delivering exceptional service to guests and callers.

The ideal candidate will have at least 2 years of front desk and sales experience in hospitality, plus familiarity with OPERA. Strong communication and multitasking skills are essential for success in our fast-paced environment.