Hotel Front Desk Representative

RAI Management & Hospitality; Fredericksburg (TX); Sur place; USD 19 000 - 25 000; Plein temps

Résumé du poste

RAI Management & Hospitality LLC is seeking a friendly Front Desk Representative to be the first point of contact for guests, ensuring a smooth check-in/check-out experience. The role requires strong communication, attention to detail, and the ability to thrive in a fast-paced hotel setting.

You will greet guests, assist with reservations, handle inquiries, and coordinate with housekeeping to maintain a welcoming front desk area.

Qualifications

• High school diploma or equivalent required.
• Previous customer service or front desk experience preferred.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Basic computer skills; experience with hotel property management systems is a plus.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Professional appearance and positive attitude.
• Bilingual English/Spanish is a plus.

Responsabilités

• Welcome guests with a warm and professional attitude.
• Process check-ins and check-outs accurately and efficiently.
• Answer phone calls, emails, and guest inquiries.
• Make, modify, and cancel reservations.
• Handle guest requests, concerns, and complaints promptly and professionally.
• Process payments and maintain accurate guest records.
• Coordinate with housekeeping and maintenance for guest satisfaction.
• Provide information about hotel amenities, local attractions, and services.
• Maintain a clean, organized front desk area.
• Follow hotel policies, procedures, and safety standards.

Connaissances

Customer service

Communication

Organization

Multitasking

Phone etiquette

Hospitality

Formation

High school diploma

Outils

Hotel PMS

Description du poste

Job Summary
We are seeking a friendly, professional, and customer-focused Front Desk Representative to join our hotel team. In this role, you will be the first point of contact for guests, providing exceptional service while ensuring a smooth check-in and check-out experience. The ideal candidate has excellent communication skills, strong attention to detail, and the ability to thrive in a fast-paced hospitality environment.

Key Responsibilities

• Welcome guests with a warm and professional attitude.
• Process guest check-ins and check-outs accurately and efficiently.
• Answer phone calls, emails, and guest inquiries.
• Make, modify, and cancel reservations.
• Handle guest requests, concerns, and complaints promptly and professionally.
• Process payments and maintain accurate guest records.
• Coordinate with housekeeping and maintenance to ensure guest satisfaction.
• Provide information about hotel amenities, local attractions, and services.
• Maintain a clean, organized, and welcoming front desk area.
• Follow hotel policies, procedures, and safety standards.

Qualifications

• High school diploma or equivalent required.
• Previous customer service or hotel front desk experience preferred.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Basic computer skills; experience with hotel property management systems is a plus.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Professional appearance and positive attitude.
• Bilingual (English/Spanish) is a plus.