Hotel Front DeskGuest Reception Team Member

Los Gatos Garden Inn; Los Gatos (CA); On-site; USD 22,000 - 33,000; Part time

Benefits offered by this job

Flexible Scheduling

Hotel Stay Discounts

Competitive Compensation

Job summary

A local hotel in Los Gatos is seeking a positive and proactive Front Desk Clerk to provide exceptional service to guests. The role includes managing check-in/check-out processes, addressing guest inquiries, and coordinating with housekeeping. Candidates should be friendly, possess strong communication and organization skills, and be capable of lifting 30 pounds. This position offers flexible scheduling and competitive compensation.

Qualifications

• Proficient in English; knowledge of Spanish is a plus.
• Able to resolve issues with a customer-focused orientation.
• Familiarity with hospitality industry standards is a plus.
• Computer literacy and basic math skills.
• Ability to lift up to 30 pounds and navigate stairs if needed.
• Team player with hospitality standards knowledge is a plus.

Responsibilities

• Assist guests with the check-in and check-out processes.
• Maintain communication with housekeeping staff to coordinate room availability.
• Answer guest inquiries and complete paperwork promptly.
• Describe the features and amenities of guest rooms.
• Ensure compliance with health and quality standards.

Skills

Friendly and outgoing personality

Strong communication skills

Strong organization skills

Computer literacy

Basic mathematic skills

Team player mindset

Basic math

Customer-focused

Job description

Benefits/Perks

• Flexible Scheduling
• Hotel Stay Discounts
• Competitive Compensation

Job Summary

This position can be part-time to full-time. We are seeking a positive, friendly, proactive Front Desk Clerk to provide exceptional service to our hotel guests. The Front Desk Clerk will assist guests with the check-in and check-out processes, issue room keys, and process payments. Responsibilities also include maintaining communication with housekeeping staff to coordinate room availability, answering guest inquiries, and completing paperwork promptly and accurately. The Front Desk Clerk must possess excellent communication skills and the ability to stay positive even when faced with challenging situations. Your goal is to provide guests with an exceptional customer service experience.

Responsibilities

• Monitor and maintain knowledge of hotel operations and activities
• Take reservations and answer questions via phone, email, and in-person
• Build rapport with guests and identify their needs through friendly conversation and open-ended questions
• Describe the features and amenities of guest rooms
• Ensure compliance with health and quality standards

Qualifications

• Friendly and outgoing personality
• Proficient in English; knowledge of Spanish is a plus
• Strong communication skills
• Strong organization skills
• Computer literacy
• Basic mathematic skills
• Able to resolve issues with a customer-focused orientation
• Able to lift 30 pounds and walk up a flight of stairs and walk about one city block back and forth to rooms if needed to assist guests
• Team player mindset
• Familiarity with hospitality industry standards is a plus