Hotel Front Desk Guest Service Representative

Holiday Inn Express; Breezewood (PA); On-site; USD 27,000 - 36,000; Full time

Benefits offered by this job

Employee discounts

Flexible schedule

Paid time off

Flexible Scheduling

Career Advancement Opportunities

Competitive Compensation

Job summary

Holiday Inn Express in Breezewood, PA is seeking a friendly Guest Service Representative to deliver hospitality, manage front desk operations, check-in/out, and handle guest inquiries.

As the first and last contact, you will greet guests, answer calls, maintain lobby cleanliness, and ensure accurate records while upholding health standards.

The ideal candidate is people-oriented, dependable, and able to thrive in a fast-paced hotel environment.

Qualifications

• High School Diploma/GED required.
• Familiarity with hospitality industry standards.
• Knowledge of front desk operations and procedures.
• Proficient in English; knowledge of other languages is a plus.
• Ability to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.
• Ability to demonstrate genuine care for customers and employees.
• Ability to work in a fast-paced environment.

Responsibilities

• Greet every guest with a smile
• Assist guests with the registration process
• Answer phone calls and take messages accurately
• Anticipate the needs of guests and build rapport
• Respond to guest concerns and resolve them appropriately, escalating to management when necessary
• Maintain accurate records of registration and payment information
• Ensure compliance with health and quality standards

Skills

Front desk operations

Customer service

Communication skills

English proficiency

Stress management

Genuine care for customers

Teamwork in hospitality

Education

High School Diploma / GED

Job description

Benefits:

• Employee discounts
• Flexible schedule
• Paid time off
• Benefits/Perks
• Flexible Scheduling
• Career Advancement Opportunities
• Competitive Compensation

We are seeking a friendly, customer‑focused Guest Service Representative to join our hotel team and deliver exceptional hospitality experiences. As the first and last point of contact, you play a vital role in creating positive guest impressions and ensuring every stay is comfortable, efficient, and memorable.

In this role, you will manage front desk operations, including guest check‑in and check‑out, reservations, and handling a variety of guest inquiries with professionalism and care. You’ll also help maintain a clean, welcoming, and organized lobby and front desk area that reflects our commitment to quality and service.

The ideal candidate is a true “people person” who thrives in a fast‑paced hospitality environment. If you are detail‑oriented, dependable, and passionate about providing outstanding customer service, we would love to have you on our winning team!

Responsibilities

• Greet every guest with a smile
• Assist guests with the registration process
• Answer phone calls and take messages accurately
• Anticipate the needs of guests and build rapport
• Respond to guest concerns and resolve them appropriately, escalating to management when necessary
• Maintain accurate records of registration and payment information
• Ensure compliance with health and quality standards

Qualifications

• High School Diploma/GED required
• Familiarity with hospitality industry standards
• Knowledge of front desk operations and procedures
• Proficient in English; knowledge of other languages is a plus
• Ability to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations
• Ability to demonstrate genuine care for customers and employees
• Ability to work in a fast‑paced environment