Front Desk Representative

Copamarina Beach Resort & Spa; Yauco (PR); On-site; USD 26,000 - 38,000; Full time

Job summary

Copamarina Beach Resort & Spa is seeking a Front Desk Representative to warmly welcome guests and manage check-ins/outs, reservations, and inquiries. You will coordinate with departments, relay information on resort amenities and local attractions, and ensure a smooth, positive guest experience.

Flexibility to handle various guest needs and maintain a clean front desk area is essential. The role requires bilingual Spanish/English proficiency and the ability to stay calm under pressure while

Qualifications

• Adhere to hotel policies, procedures, standards and regulations.
• Know room rates, packages, discounts and promotions.
• Be familiar with room types, locations, services and amenities.
• Monitor room availability and provide accurate information.
• Make room assignments per guest requests and preferences.
• Answer calls promptly and professionally.
• Manage cash register accurately and reconciliations.
• Follow daily shift verification lists and reconcile discrepancies.
• Reconcile cash deposits at Front Desk daily.

Responsibilities

• Welcome guests and provide prompt, courteous service throughout the stay.
• Check guests in and out, process reservations and room assignments.
• Answer phones, respond to inquiries, and coordinate with departments.
• Provide information about resort services, amenities and local attractions.
• Maintain a clean and organized front desk area and follow policies.
• Resolve guest concerns to ensure a smooth guest experience.

Skills

Bilingual Spanish/English

Guest-focused

Ability to handle difficult situations

Work under pressure

Tools

Cash register

Job description

Role Description

The Front Desk Representative is responsible for welcoming guests and delivering prompt, courteous service throughout their stay. Day-to-day tasks include greeting and checking in guests, processing check-outs, managing reservations and room assignments, and handling payments accurately. The role involves answering phones, responding to guest inquiries, coordinating requests with other departments, and providing information about resort services, amenities, and local attractions. The Front Desk Representative also assists in resolving guest concerns, maintaining a clean and organized front desk area, and following resort policies and procedures to ensure a smooth and positive guest experience.

Qualifications

• Maintain all functions related to compliance with hotel policies, procedures, standards, and regulations.
• Stay informed about daily hotel operations, review event sheets and guest records, and remain alert to all changes, new developments, and relevant information.
• Know room rates, packages, discounts, promotions, and how to manage each one.
• Have knowledge of room types, locations, services, amenities, and the characteristics of all hotel services offered.
• Monitor room availability and provide accurate and up-to-date information to guests and potential customers.
• Make room assignments according to guest requests and accommodate special preferences.
• Answer telephone calls following proper etiquette and as quickly as possible (within three rings).
• Know how to properly manage the cash register.
• Become familiar with the daily AM, PM, and overnight shift verification lists to ensure daily operations are properly conducted.
• Reconcile daily audit discrepancies based on the information provided.
• Reconcile cash deposits at the Front Desk and Outlet on a daily basis.

Qualifications

• Ability to handle difficult situations.
• Ability to work under pressure.
• Guest-focused personality.
• Bilingual proficiency required (Spanish/English).