Hotel Front Desk Receptionist

Five Rivers Hospitality Group; Hudson (CO); Presencial; USD 19.000 - 26.000; Jornada completa

Descripción de la vacante

Five Rivers Hospitality Group is seeking a front desk agent to warmly welcome guests, manage reservations, and ensure a smooth stay. You will handle check-ins/check-outs, process payments, and coordinate with housekeeping to ready rooms.

Ideal candidates have strong interpersonal and customer service skills, experience in hospitality, and familiarity with reservation systems and Microsoft Office. Flexible hours apply in a fast-paced hotel environment.

Formación

• Impeccable interpersonal and customer service skills are essential.
• Strong time management and organizational abilities are required.
• Experience in hospitality and guest service is preferred.
• Familiarity with reservation systems and Microsoft Office is expected.
• High school diploma or GED is required.

Responsabilidades

• Manage room bookings in person, online, and by phone; handle inquiries and rewards programs.
• Welcome, register, check-in/check-out guests; collect and record payment details.
• Address guest complaints professionally and promptly.
• Maintain accurate guest account records and coordinate with housekeeping.

Conocimientos

Interpersonal skills

Time management

Organizational skills

Customer service

Hospitality experience

Educación

High school diploma/GED

Herramientas

Microsoft Office

Reservation systems

Descripción del empleo

Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!

Compensation:

$16.50 per hour

Qualifications

• Has previous experience or working knowledge of Microsoft Office and reservation management systems
• High school diploma, GED, or equivalent
• Displays impeccable interpersonal, time management, organizational skills, and customer service skills
• 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
• Has experience answering telephone calls and troubleshooting stressful situations

Responsibilities

• Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
• Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
• Handle customer complaints as necessary
• Bookkeeping: keep accurate records of all hotel guest account information
• Connect with the housekeeping department to ensure guest accommodations are ready