Front Desk Guest Experience Specialist

HHM Hospitality; Pittsburgh (Allegheny County); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

Competitive wages

Medical, Dental and Vision Insurance

Paid Time Off

401k Company Match

Daily Pay

Life Insurance

TELUS Health access

Travel Discounts

Commuter benefits

Wellness Program

Educational/Professional Development

Referral Bonus Program

Job summary

HHM Hotels in Pittsburgh seeks a Guest Service Agent to warmly greet guests, register them, and coordinate stays in accordance with brand standards. The role emphasizes accurate billing, reservations, and prompt service through the front desk PMS system.

The ideal candidate will have a High School diploma, prior customer service experience, and familiarity with PMS systems. This on-site position offers competitive wages and a comprehensive benefits package.

Qualifications

• High School diploma or equivalent preferred.
• Previous customer service experience or equivalent training required.
• Knowledge of PMS systems preferred.

Responsibilities

• Greet guests immediately and offer to assist with their needs.
• Register and assign guests to hotel rooms.
• Establish methods of payment and verify credit.
• Make and confirm reservations.
• Compute bills, collect payments, and make change for guests.
• Transmit and receive messages using the PMS system.
• Respond to guest requests in a timely manner.
• Receive and resolve guest complaints, elevating to supervisor if necessary.
• Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
• Perform bookkeeping activities, such as balancing accounts and conducting audits.
• Be aware of guest satisfaction scores and work toward increasing satisfaction.
• Assist in the breakfast area or help guests with luggage during peak periods.
• Ensure overall guest satisfaction.
• Perform other duties as requested by management.

Skills

Customer service

Communication

PMS systems knowledge

Education

High School diploma

Tools

PMS system

Job description

HHM Hotels in Pittsburgh seeks a Guest Service Agent to warmly greet guests, register them, and coordinate stays in accordance with brand standards. The role emphasizes accurate billing, reservations, and prompt service through the front desk PMS system.

The ideal candidate will have a High School diploma, prior customer service experience, and familiarity with PMS systems. This on-site position offers competitive wages and a comprehensive benefits package.