Assistant Front Office Manager: Elevate Guest Experience

remingtonhotelscareers; Las Vegas (NV); On-site; USD 42,000 - 70,000; Full time

Job summary

Remington Hotels in Las Vegas is seeking a Front Office Supervisor to oversee daily guest services, supervise front desk staff, and ensure a seamless check-in/out experience.

The role requires strong customer service, problem solving, and the ability to manage staffing, training, and scheduling to meet business needs.

You will work on-site at our property and collaborate with housekeeping and engineering to address guest requests and ensure overall guest satisfaction.

Qualifications

• Hospitality or front desk experience required.
• Ability to train and supervise front desk staff.
• Strong customer service and problem-solving skills.
• Excellent communication and organizational abilities.

Responsibilities

• Greet and communicate cordially with guests, handling check-ins and check-outs.
• Ensure proper staffing levels of front office associates and supervise staff.
• Understand and perform front office duties as needed.
• Resolve guest complaints to ensure satisfaction.
• Operate the MICROS system for daily front office transactions.
• Coordinate with Housekeeping and Engineering regarding room needs.
• Assist the General Manager with special requests and group blocks.

Skills

Customer service

Staff scheduling

Communication

Problem solving

Tools

MICROS system

Job description

Remington Hotels in Las Vegas is seeking a Front Office Supervisor to oversee daily guest services, supervise front desk staff, and ensure a seamless check-in/out experience.

The role requires strong customer service, problem solving, and the ability to manage staffing, training, and scheduling to meet business needs.

You will work on-site at our property and collaborate with housekeeping and engineering to address guest requests and ensure overall guest satisfaction.