Guest Experience Supervisor

The D; Las Vegas, Northern (NV, KY); Hybrid; USD 42,000 - 54,000; Full time

Job summary

The D is seeking a Hotel Supervisor in Las Vegas to coordinate the front of the house, including bellmen and front desk agents. You will ensure exceptional guest service during check-in/check-out, assist with reservations, and address guest needs while maintaining inventory readiness.

Responsibilities include upholding service standards, interdepartmental communication, and accurate reservations, with attention to detail, flexibility, and proactive guest satisfaction.

Qualifications

• Bachelor's degree in Hospitality or 1 year of Hospitality experience.
• Bachelor's Degree in Hospitality preferred.
• 2 years front desk experience.

Responsibilities

• Promote and uphold Company Service Standards at all times.
• Communicate with diverse clientele across departments.
• Assist agents with reservations and check-ins/outs.
• Maintain high attention to detail, urgency and accommodation.
• Operate terminal; issue keys; keep area free of debris.
• Address guests by name and answer questions about the department.
• Identify guests with special needs to protect assets and ensure service.
• Observe and report unusual or suspicious behavior.

Skills

Guest services

Communication

Team coordination

Tech literacy

Microsoft Office

Education

Bachelor's Degree in Hospitality

At least 1 year of professional Hospitality experience

2 years front desk experience

Tools

Microsoft Office

Outlook

Job description

The D is seeking a Hotel Supervisor in Las Vegas to coordinate the front of the house, including bellmen and front desk agents. You will ensure exceptional guest service during check-in/check-out, assist with reservations, and address guest needs while maintaining inventory readiness.

Responsibilities include upholding service standards, interdepartmental communication, and accurate reservations, with attention to detail, flexibility, and proactive guest satisfaction.