Guest Experience Leader - Front Desk

Desimone-Gaming-Inc; Henderson (NV); On-site; USD 52,000 - 86,000; Full time

Job summary

Desimone-Gaming-Inc in Henderson, NV seeks an experienced Hotel Front Office Manager to oversee daily front desk operations, registrations, reservations, and guest satisfaction, ensuring a memorable WOW experience.

You will lead and coach the front office team, balance cash banks, prepare required reports, and collaborate with Engineering, Housekeeping and Security. Degree preferred but not required; MS Office and OPERA experience are essential.

Qualifications

• Must have strong customer service and communication skills.
• Experience leading a front office or hotel operations team.
• Proficiency with MS Office and OPERA software required.

Responsibilities

• Oversee daily front desk operations and guest registrations/reservations.
• Coach and lead the front office team to deliver exceptional guest service.
• Balance cash banks and complete financial verification accurately.
• Coordinate with Engineering, Housekeeping and Security to resolve issues.
• Prepare schedules and reports; assist budgeting and marketing efforts.

Skills

Customer service

Team leadership

Communication

Money handling

Basic math

Education

High School Diploma or GED

Tools

MS Office

OPERA software

Job description

Desimone-Gaming-Inc in Henderson, NV seeks an experienced Hotel Front Office Manager to oversee daily front desk operations, registrations, reservations, and guest satisfaction, ensuring a memorable WOW experience.

You will lead and coach the front office team, balance cash banks, prepare required reports, and collaborate with Engineering, Housekeeping and Security. Degree preferred but not required; MS Office and OPERA experience are essential.