Hotel Front Desk Night Auditor

Fairfield Inn & Suites Newport Cincinnati; Newport (KY); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in the hospitality sector is seeking a dedicated night auditor to join their dynamic team. This role is perfect for individuals who thrive on providing outstanding customer service and enjoy working with numbers. You will be responsible for auditing financial records, ensuring guest satisfaction, and managing front desk operations during overnight shifts. With comprehensive training and support, this position offers a fantastic opportunity to advance your career in a welcoming and professional environment. If you are passionate about hospitality and ready to make a difference, this is the role for you!

Qualifications

• High school diploma or equivalent required; some college preferred.
• Previous hotel front desk or guest services experience is preferred.

Responsibilities

• Verify and reconcile financial records including room charges and credit card transactions.
• Delegate housekeeping and service requests, and respond to guest inquiries.

Skills

Customer Service

Communication Skills

Computer Proficiency

Education

High School Diploma

Some College

Tools

Accounting Software

Reservation Software

Job description

Are you a genuine people person who excels with numbers and has a passion for providing excellent customer service? Our property is seeking a night auditor to join our growing group of hospitality professionals. We provide the training, tools, and the team to help bring your career to the next level. If this sounds like an opportunity you’ll love, please start your application today! Responsibilities: • Verify, audit, and reconcile all financial records such as room charges, cash drawer activity, credit card transactions, final bill preparation, room charges, and occupancy percentages • Delegate housekeeping, security, and service requests, respond to guest inquiries and resolve guest complaints, process reservations and check-ins, and other front desk agent duties as required • Ensure all guests feel they are having an exceptional experience at the property • Produce and distribute daily weekly, and monthly reports to hotel management, department heads, and general manager • Perform additional bookkeeping, administrative, and accounting procedures as required Qualifications: • High school diploma or equivalent required; some college preferred • Previous hotel front desk, hospitality, guest services, or night audit experience is preferred, but not required • Requires a flexible schedule that allows for overnight shift hours • Great communications. and excellent customer service skills are required • Computer proficiency is required; experience with accounting or reservation software is preferred Compensation: 14 - 15 hourly

•