Hotel Night Auditor

McKibbon Hospitality; Knoxville (TN); On-site; USD 30,000 - 40,000; Full time

Job summary

Join an established industry player as a Front Desk Night Auditor, where your role is pivotal in creating memorable guest experiences. This position requires a personable individual who thrives in a fast-paced environment, ensuring guest satisfaction during the overnight hours. You'll be responsible for check-ins, resolving complaints, and maintaining knowledge of hotel operations. With a supportive work culture and numerous opportunities for professional development, this role is perfect for those looking to grow in the hospitality field. Embrace the chance to be part of a team that values both its guests and its employees, making every night at the hotel a unique experience.

Benefits

Comprehensive benefits package

Life insurance

Pet Insurance

Short and long-term disability

Paid time off and holidays

Tuition assistance

401K Savings Plan with matching

Exclusive hotel rate discounts

Qualifications

• Previous experience as a front desk agent or similar role is required.
• Flexible schedule to work 11pm to 7am shifts.

Responsibilities

• Anticipate guests' needs and maintain positive guest relations.
• Process guest check-ins and resolve discrepancies with housekeeping.

Skills

Customer Service

Verbal Communication

Written Communication

Basic Math Skills

Computer Proficiency

Education

High School Diploma or Equivalent

Tools

Property Management System

Points-of-Sale System

Job description

What Makes a McKibbon Hotel Front Desk Night Auditor?

The hotel front desk night auditor is the main person to interact with guests during the overnight hours, typically 11pm - 7am. As the face of the property, the night auditor has a relatable personality and a great desire to work with people. You are responsible for communicating in a welcoming and efficient manner, while ensuring that guests’ needs are properly addressed. We offer competitive compensation and benefits, a tight-knit and supportive work environment, plus numerous opportunities for professional development and advancement. Become part of our family and see why so many of our associates have made McKibbon Hospitality their career home.

A Day in the Life:

• Night auditor will anticipate guests’ needs, respond promptly and acknowledge all guests in a timely manner.
• You will maintain positive guest relations at all times.
• You will resolve guest complaints and ensure guest satisfaction.
• You will maintain a complete knowledge of: hotel features/services, hours of operations, room rates, special packages and promotions, daily house count and expected arrivals/departures, and scheduled daily group activities.
• You will process all guest check-ins, and verify registration information with the guest.
• You will handle overbooked or 'walked' guests.
• Night auditor will accept and record wake-up call requests.
• You will communicate pertinent guest information to designated departments/personnel.
• You will resolve discrepancies on the room status report with housekeeping.
• You will train with and learn Food and Beverage operations to fill in as needed.

Job Requirements:

• Previous experience working as a front desk agent or in a similar role.
• A high school diploma or equivalent vocational training certificate.
• Experience working at a hotel establishment (highly desired).
• Flexible schedule to work 11pm to 7am shifts.
• Proficiency with computers.
• Basic math skills.
• Ability to provide excellent customer service and maintain consistent professional demeanor.
• The ability to input and access information in the property management system and/or points-of-sale system.
• Great verbal and written communication skills.
• The ability to create a fun and supportive working environment.

Perks & Benefits Beyond the Basics:

We know that hospitality starts from within, and that’s why we value the employee experience as much as we value our guests’ experience. From our competitive benefits package to our fun-loving spirit, we strive to create an environment that’s equal parts work and play. Our people will always be our first investment. We offer benefits and perks based on full or part time employment:

Full Time Associates:

• Comprehensive benefits package including medical, dental, and vision.
• Life insurance.
• Pet Insurance.
• Short and long-term disability.
• Paid time off and holidays.
• Tuition assistance.

Financial & Occupational Wellness: All Associates

• Competitive Compensation with incentives (incentives vary by position).
• 401K Savings Plan with 50% matching funds.
• Associate referral program.
• Brand and company training classes, workshops and conferences for career growth and development (varies by position).
• Wellbeats APP to support physical and mental wellness.

Personal Wellness: All Associates

• Fundraising matching funds program.
• Team volunteer opportunities.
• 24/7 chaplain services.
• Exclusive hotel rate discounts.

Any state specific holiday, vacation or benefit requirements will apply.