Hotel Front Desk Night Auditor

Bighornlaw; Newport (KY); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated night auditor who thrives on providing exceptional customer service and excels with numbers. This role involves verifying financial records, managing guest interactions, and ensuring a seamless experience for all guests. With a focus on teamwork and professional growth, this opportunity offers the chance to develop your skills in a supportive environment. If you are a people person with a passion for hospitality, this is the perfect chance to elevate your career in a dynamic setting.

Qualifications

• High school diploma or equivalent required; some college preferred.
• Previous hotel front desk or hospitality experience is preferred.

Responsibilities

• Verify, audit, and reconcile all financial records.
• Delegate tasks and respond to guest inquiries.
• Produce and distribute reports to hotel management.

Skills

Customer Service

Communication Skills

Bookkeeping

Computer Proficiency

Education

High School Diploma

Some College

Tools

Accounting Software

Reservation Software

Job description

Fairfield Inn & Suites Newport Cincinnati • Newport, KY, US

Posted 8 days ago

Description

Are you a genuine people person who excels with numbers and has a passion for providing excellent customer service? Our property is seeking a night auditor to join our growing group of hospitality professionals. We provide the training, tools, and the team to help bring your career to the next level. If this sounds like an opportunity you’ll love, please start your application today!

Responsibilities

1. Verify, audit, and reconcile all financial records such as room charges, cash drawer activity, credit card transactions, final bill preparation, room charges, and occupancy percentages.
2. Delegate housekeeping, security, and service requests, respond to guest inquiries and resolve guest complaints, process reservations and check-ins, and other front desk agent duties as required.
3. Ensure all guests feel they are having an exceptional experience at the property.
4. Produce and distribute daily, weekly, and monthly reports to hotel management, department heads, and the general manager.
5. Perform additional bookkeeping, administrative, and accounting procedures as required.

Qualifications

• High school diploma or equivalent required; some college preferred.
• Previous hotel front desk, hospitality, guest services, or night audit experience is preferred, but not required.
• Requires a flexible schedule that allows for overnight shift hours.
• Great communication and excellent customer service skills are required.
• Computer proficiency is required; experience with accounting or reservation software is preferred.

Compensation

$14 - $15 hourly

About Fairfield Inn & Suites Newport Cincinnati

Founded in 2005, Rolling Hills Hospitality operates 15 hotel properties with a central focus on exceeding the expectations of its guests. Rolling Hills Hospitality has positioned itself as one of the premier hotel development and management firms in the region by embodying high operational standards while achieving a simplicity that can be applied to any business model. Through our management agreements, we are responsible for hiring, training, and leading over 300 employees throughout the Ohio Valley. Rolling Hills Hospitality currently maintains upstanding relationships with the nation’s top hotel companies, including Marriott, Hilton, IHG, and Hyatt. Built on the principle of “if we take care of our employees then our employees will take care of our guests,” our goal is to create a fun working environment for our employees so that we are positioned for growth and excitement for years to come.