Hotel Front Desk Night Auditor

La Quinta Inn & Suites Wyndham Auburn; Auburn (WA); On-site; USD 22,162 - 31,564; Full time

Job summary

An established industry player in hospitality is looking for a dedicated night auditor to join their team. This role is perfect for a people person who thrives in a dynamic environment and is passionate about delivering excellent customer service. You will be responsible for handling guest inquiries, managing reservations, and ensuring smooth operations during the night shift. With flexible hours and a supportive team, this opportunity offers the chance to grow your career in the hospitality sector. If you enjoy working with people and have a knack for numbers, this could be the perfect fit for you!

Qualifications

• Flexible hours required for overnight shifts.
• Strong communication and customer service skills are essential.

Responsibilities

• Provide exceptional service to hotel guests during their stay.
• Reconcile credit card transactions and prepare final bills.

Skills

Customer Service

Communication Skills

Computer Proficiency

Accounting Software

Reservation Software

Education

High School Diploma

Some College

Tools

Accounting Software

Reservation Software

Job description

Are you a genuine people person who excels with numbers and has a passion for providing excellent customer service? Our property is seeking a night auditor to join our growing group of hospitality professionals. We provide the training, tools, and the team to help bring your career to the next level. If this sounds like an opportunity you’ll love, please start your application today!

Responsibilities:

1. Complete additional bookkeeping, administrative, and accounting procedures as requested.
2. Provide exceptional service to all hotel guests during their stay.
3. Delegate housekeeping, security, and service requests, respond to guest inquiries and resolve guest complaints, process reservations and check-ins, and other front desk agent duties as required.
4. Produce and distribute daily, weekly, and monthly reports to hotel management, department heads, and general manager.
5. Reconcile all credit card transactions, financial records, occupancy percentages, room charges, final bill preparation, and cash drawer activity after a thorough audit process.

Qualifications:

1. Overnight shift; requires flexible hours.
2. Great communication and excellent customer service skills are required.
3. Must be computer proficient; experience with accounting or reservation software is a bonus.
4. Front desk clerk duties, guest services, night auditor or previous hospitality experience is preferred but not required.
5. High school diploma or equivalent required; some college preferred.

Compensation:

$19.50