Hotel Front Desk Night Auditor

Lotus Hospitality Group.; Overland Park (KS); On-site; USD 45,847,000 - 51,577,000; Full time

Job summary

Lotus Hospitality Group in Overland Park, KS seeks a dedicated night auditor to ensure accurate financial records and exceptional guest service. The ideal candidate will have strong attention to detail, excellent communication skills, and a willingness to work flexible overnight shifts.

Previous hotel experience is not required but guest service background is highly preferred. Responsibilities include auditing room charges, cash drawer activity, and credit card transactions; preparing daily,

Qualifications

• Overnight hours required and flexible.
• Excellent customer service and communication required.
• Some college preferred; high school diploma or equivalent required.
• Must be computer proficient; experience with reservation or accounting software is a bonus.
• Front desk clerk duties, guest services or night auditor experience preferred but not required.

Responsibilities

• Audit and reconcile all financial records for guests and rooms.
• Prepare daily, weekly, and monthly reports for management.
• Process reservations, check-ins, and guest inquiries.
• Coordinate housekeeping, security, and service requests as needed.
• Ensure guests have an exceptional experience at the property.

Education

High school diploma or equivalent

Tools

Reservation software

Accounting software

Job description

Our property is seeking a night auditor to join our growing group of hospitality professionals. The ideal candidate will have strong attention to financial details, a genuine love of interacting with people, and a superior commitment to customer satisfaction. Previous hotel experience is not required but guest service experience is highly preferred.

If you are looking to start a career in the hospitality industry and want a position that can grow with your skills and natural talents.

Compensation

$16 - $18 hourly

Qualifications

• Flexible overnight hours are required
• Excellent customer service and communication skills are required
• Some college is preferred but a high school diploma or equivalent is required
• Must be computer proficient; experience with accounting or reservation software is a bonus
• Front desk clerk duties, guest services, night auditor or previous hospitality experience is preferred but not required

Responsibilities

• Ensure all guests feel they are having an exceptional experience at the property
• Verify, audit, and reconcile all financial records such as room charges, cash drawer activity, credit card transactions, final bill preparation, room charges, and occupancy percentages
• Prepare and distribute daily, weekly, and monthly reports to general manager, department heads, and hotel management
• Process additional administrative, bookkeeping. and accounting procedures as required
• Respond to inquiries, process reservations and check-ins, delegate housekeeping, security, and service requests, resolve guest complaints, and other front office duties as required