Hotel Front Desk Night Auditor - Thurs - Sun - FT

GF Hotels & Resorts; Eau Claire (WI); On-site; USD 20,664,000 - 27,552,000; Full time

Job summary

GF Hotels & Resorts in Eau Claire, WI seeks a night auditor with strong customer service and numerical skills to join our hospitality team. This role supports front desk operations, performs nightly accounting, prepares reports, and ensures guest satisfaction through attentive service.

Ideal candidates have high school diploma, computer proficiency, and are comfortable with reservation and accounting software; hospitality experience is a plus but not required.

Qualifications

• Strong customer service and communication skills required.
• Overnight shift with flexible hours.
• Front desk duties and guest services experience preferred but not required.
• High school diploma or equivalent required; some college preferred.
• Computer proficiency essential; experience with reservation and accounting software desired.

Responsibilities

• Perform additional bookkeeping, administrative, and accounting procedures as required.
• Ensure all guests feel they are having an exceptional experience at the property.
• Prepare and distribute daily, weekly, and monthly reports to general manager, department heads, and hotel management.
• Audit and reconcile all financial records such as cash drawer activity, credit card transactions, room charges, final bill preparation, and occupancy percentages.
• Delegate housekeeping, security, and service requests, respond to guest inquiries and resolve guest complaints, process reservations and check-ins, and other front desk agent duties as required.

Skills

Customer service

Communication skills

Night shift

Front desk

Guest services

Education

High school diploma

Tools

Reservation software

Accounting software

Job description

Are you a genuine people person who excels with numbers and has a passion for providing excellent customer service? Our property is seeking a night auditor to join our growing group of hospitality professionals. We provide the training, tools, and the team to help bring your career to the next level.

Qualifications

• Great communications. and excellent customer service skills are required
• Overnight shift; requires flexible hours
• Front desk clerk duties, guest services, night auditor or previous hospitality experience is preferred but not required
• High school diploma or equivalent required; some college preferred
• Proficiency with computers is required; experience with reservation and accounting software is desired

Responsibilities

• Perform additional bookkeeping, administrative, and accounting procedures as required
• Ensure all guests feel they are having an exceptional experience at the property
• Prepare and distribute daily, weekly, and monthly reports to general manager, department heads, and hotel management
• Audit and reconcile all financial records such as cash drawer activity, credit card transactions, room charges, final bill preparation, and occupancy percentages
• Delegate housekeeping, security, and service requests, respond to guest inquiries and resolve guest complaints, process reservations and check-ins, and other front desk agent duties as required