Hotel Front Desk Night Auditor

ARK; Newington (NH); On-site; USD 25,000 - 28,000; Full time

Job summary

ARK seeks a night auditor for a Newington, NH property. You are a genuine people person who combines friendly guest interactions with solid numerical ability, and you value accurate reporting and rapport with the team.

The role focuses on reservations, check-ins, nightly reports, and ensuring every guest feels cared for throughout their stay. We offer training, flexible overnight hours, and the tools to help you grow your hospitality career.

Qualifications

• Overnight availability is required.
• Proficiency with computers; reservation and accounting software is a plus.
• High school diploma or equivalent required; some college preferred.
• Prior hotel front desk or night audit experience is welcomed but not required.
• Excellent communication and guest service skills are essential.

Responsibilities

• Ensure all guests feel they are having an exceptional experience at the property
• Prepare and distribute daily, weekly, and monthly reports to general manager, department heads, and hotel management
• Execute front desk clerk duties as required, such as processing reservations and check-ins, delegating housekeeping, security, and service requests, responding to guest inquiries, and resolving guest complaints as needed
• Audit and reconcile all financial records such as cash drawer activity, credit card transactions, room charges, final bill preparation, and occupancy percentages
• Complete additional bookkeeping, administrative, and accounting procedures as requested

Skills

Customer service

Communication

Computer proficiency

Education

High school diploma or equivalent

Some college (preferred)

Tools

Reservation software

Accounting software

Job description

Are you a genuine people person who excels with numbers and has a passion for providing excellent customer service? Our property is seeking a night auditor to join our growing group of hospitality professionals. We provide the training, tools, and the team to help bring your career to the next level.

Compensation

$18 - $20 hourly

Qualifications

• Flexible overnight hours are required
• Proficiency with computers is required; experience with reservation and accounting software is desired
• Some college is preferred but a high school diploma or equivalent is required
• Previous hotel front desk, hospitality, guest services, or night audit experience is preferred, but not required
• Great communications. and excellent customer service skills are required

Responsibilities

• Ensure all guests feel they are having an exceptional experience at the property
• Prepare and distribute daily, weekly, and monthly reports to general manager, department heads, and hotel management
• Execute front desk clerk duties as required, such as processing reservations and check-ins, delegating housekeeping, security, and service requests, responding to guest inquiries, and resolving guest complaints as needed
• Audit and reconcile all financial records such as cash drawer activity, credit card transactions, room charges, final bill preparation, and occupancy percentages
• Complete additional bookkeeping, administrative, and accounting procedures as requested