Front Desk Guest Experience Specialist

Hilton Garden Inn - Tallahassee; Tallahassee (FL); On-site; USD 28,000 - 36,000; Full time

Job summary

WizeHire, Inc is seeking a friendly hotel front desk agent to welcome guests, assist with check-in and check-out, and manage guest accounts with courteous service. You will respond to inquiries and ensure a smooth arrival and stay for each guest.

You will also resolve complaints, communicate effectively, and collaborate with housekeeping and other departments to deliver a seamless guest experience from arrival to departure.

Qualifications

• Excellent communication and interpersonal skills.
• Strong guest-service orientation and a positive attitude.
• Ability to multitask and handle inquiries efficiently in a fast-paced environment.

Responsibilities

• Welcome guests and assist with check-in/check-out as part of the front desk team.
• Manage guest accounts and resolve inquiries in a timely and courteous manner.
• Field and resolve guest complaints to ensure a high level of guest satisfaction.
• Collaborate with other hotel departments to provide seamless guest service.

Skills

Clear communication

Guest-service mindset

Multitasking

Job description

WizeHire, Inc is seeking a friendly hotel front desk agent to welcome guests, assist with check-in and check-out, and manage guest accounts with courteous service. You will respond to inquiries and ensure a smooth arrival and stay for each guest.

You will also resolve complaints, communicate effectively, and collaborate with housekeeping and other departments to deliver a seamless guest experience from arrival to departure.