Hotel Front Desk Supervisor

Fairfield Inn by Marriott Downtown SLC; Salt Lake City (UT); On-site; USD 23,000 - 26,000; Full time

Job summary

Fairfield Inn by Marriott Downtown SLC is seeking a hotel front desk manager to lead our existing front desk team in Salt Lake City. You will oversee the reception, supervise front office staff, enforce hotel policies, and ensure guest services are exemplary.

This role demands hospitality experience, a strong commitment to customer service, and a positive attitude. You will handle hiring and training, manage the front desk budget, respond to guest inquiries, and compile occupancy reports for the

Qualifications

• Experience in hospitality front desk or office management.
• High school diploma or GED.
• Strong management, communication and multitasking skills.
• Over 2 years in front office/office management in hospitality.
• 1 year experience in hospitality industry.

Responsibilities

• Hire, train, and supervise front office staff to ensure exceptional guest service.
• Manage front desk budget and order office supplies.
• Greet guests, answer questions, and resolve complaints.
• Oversee front desk operations to ensure a stellar guest stay.
• Generate occupancy reports and compile financial information for the GM.

Skills

Customer service

Management

Communication

Multitasking

Bookkeeping

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

Job description

Are you looking for a rewarding leadership opportunity and have previous experience as a front desk agent? We’re hiring a hotel front desk manager to lead our already fantastic team. You’ll be responsible for managing the reception area, supervising front office staff, enforcing hotel policies, and ensuring guest services are exemplary. Applicants should have experience in the hospitality industry, demonstrate a commitment to customer service, and come to work with a positive attitude. If you have management skills and enjoy providing excellent customer service, apply today!

Responsibilities

• Manage the hiring, training, and supervision of all front office staff members, and ensure they’re providing exceptional guest service and uphold hotel policies
• Hold responsibility for the front desk budget and order any necessary office supplies
• Communicate with hotel guests face-to-face and over the phone, ensure all their questions are answered satisfactorily, and handle any complaints
• Lead operations at the front desk and make sure guests have an exceptional stay
• Generate occupancy reports and compile financial information for the general manager

Qualifications

• Proficient bookkeeping skills, including experience with Microsoft Word and Excel, strongly desired
• Applicants must have a high school diploma or GED
• Possess excellent management skills, communication skills, and multitasking skills
• Over 2 years of experience in office management in the hospitality industry as a front desk supervisor or similar position
• 1 year of previous experience working in the hospitality industry

Compensation: $17 - $19 hourly