Front Desk Supervisor

Springfield Courtyard - Atrium Hospitality; Springfield (MO); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Career growth

401(k)

Health coverage

Paid time off

DailyPay

Tuition reimbursement

Discount programs

Job summary

Springfield Courtyard - Atrium Hospitality in Springfield, MO is seeking a Front Desk Supervisor to oversee daily front desk operations, ensuring smooth check-ins and check-outs. You will coach and train front desk associates, handle guest concerns with urgency, and ensure accurate shift reports while upholding brand standards.

The role requires the ability to lift 50 lbs and stand for extended periods. Join a team that values service, teamwork, and growth opportunities with Atrium’s culture of

Qualifications

• Experience in customer service leadership.
• Ability to supervise front desk operations and staff.
• Strong communication with guests and teammates.
• Detail-oriented and organized with shift reports.
• Comfortable using hotel systems and reporting tools.

Responsibilities

• Supervise daily front desk operations, ensuring smooth check-ins and check-outs.
• Coach, train, and motivate front desk associates.
• Handle guest concerns with urgency and professionalism.
• Monitor cash handling, shift reports, and brand safety standards.
• Assist with VIP arrivals and general front desk support.

Skills

Customer service

Leadership

Strong communication

Detail-oriented

Tech confident

Tools

Hotel systems

Job description

Hotel :

Springfield Courtyard3527 West KearneySpringfield, MO 65803Full timeCompensation Range : $18.25-$19.16

Compensation is determined based on a variety of factors, including experience, skills, qualifications, and the specific location of the role. Actual pay may differ depending on these factors.

What’s in it for you?

The Atrium SPIRIT is a belief in the power of Service, Perseverance, Inclusion, Respect, Innovation, and Teamwork to create an environment where everyone thrives. We go above and beyond to deliver exceptional guest experiences, work together to overcome challenges, and are passionate about positively impacting those around us.

• Career Growth & Learning – 40% of our management hires are internal promotions!
• Invest in Your Future – 401(k) plan with company match.
• Comprehensive Health Coverage – Medical, dental, and vision insurance options.
• Paid Time Off & Vacation – Enjoy exclusive Atrium Traveler and brand discount programs to explore new destinations
• Perks That Fit Your Life – Enjoy DailyPay, wellness programs, tuition reimbursement, and exclusive discounts on your favorite brands and services.
• Purpose & Impact – Make a difference through Atrium’s community service and volunteer programs.

Job Description

What You Will Do

• Supervise daily front desk operations, ensuring smooth check-ins, check-outs, and everything in between.
• Coach, train, and motivate front desk associates—you're the team’s go-to guru.
• Handle guest concerns with grace, urgency, and a can-do attitude that sets the tone.
• Monitor cash handling, shift reports, and compliance with brand and safety standards.
• Jump in wherever needed—whether that’s answering phones, updating the reader board, or helping with VIP arrivals.

What We Are Looking For

• Customer service and leadership experience – You’ve led teams, kept things calm under pressure, and know how to create a welcoming vibe.
• Strong communication skills – You’ll coordinate with guests, staff, and other departments like a pro.
• Detail-oriented and organized – From shift reports to guest requests, you keep the little things from becoming big problems.
• Tech confident – Hotel systems, emails, reports—nothing fazes you.
• Able to lift 50 lbs and stay on your feet – Because leading by example sometimes means grabbing a luggage cart.

Why Atrium:

Hear it from Maria: For anyone considering a career with Atrium, I highly recommend it. The company is big on internal promotions, and there are always opportunities to grow, whether it happens right away or down the road.

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Atrium is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

Notice of candidate Privacy Rights: https://www.atriumhospitality.com/privacy-policy