Hotel Front Desk Lead: Guest Experience & Growth

Atrium Hospitality LP; Fort Smith (AR); On-site; USD 19,000 - 20,000; Full time

Benefits offered by this job

401(k) company match

Health coverage (medical, dental, and视

Paid Time Off & Vacations

DailyPay

Tuition reimbursement

Wellness programs

Brand discounts

Job summary

Atrium Hospitality LP, Fort Smith Courtyard, is hiring a Front Desk Associate in Fort Smith, AR. The role involves managing front desk operations, greeting guests, and processing check-ins and check-outs with warmth and efficiency.

The position emphasizes customer service, hospitality experience, and technical aptitude with hotel systems. You must be able to lift up to 50 lbs and stay on your feet while delivering excellent guest experiences.

Qualifications

• Customer service experience and interpersonal skills.
• Hospitality or leadership experience preferred.
• Tech-savvy with hotel systems; ability to troubleshoot basic issues.

Responsibilities

• Oversee front desk operations and serve as the go-to problem solver for guests and teammates.
• Handle guest check-ins and check-outs with warmth and accuracy.
• Support and train new front desk team members; coach and mentor others.

Skills

Customer service

Hospitality experience

Tech savvy

Physical ability

Education

High school diploma

Job description

Atrium Hospitality LP, Fort Smith Courtyard, is hiring a Front Desk Associate in Fort Smith, AR. The role involves managing front desk operations, greeting guests, and processing check-ins and check-outs with warmth and efficiency.

The position emphasizes customer service, hospitality experience, and technical aptitude with hotel systems. You must be able to lift up to 50 lbs and stay on your feet while delivering excellent guest experiences.