Front Desk Associate

Rogers Embassy Suites - Atrium Hospitality; Rogers (AR); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Career growth

401(k) plan with company match

Health coverage

PTO and vacation

DailyPay

Tuition reimbursement

Discounts on brands/services

Volunteer programs

Job summary

Rogers Embassy Suites, part of Atrium Hospitality, is seeking a full-time Front Desk Associate in Rogers, AR. You will manage check-ins/outs with warmth, support guests, and coach new team members to deliver exceptional experiences.

Be ready to resolve issues promptly, handle daily tasks, and maintain a welcoming lobby environment. Prior hospitality or leadership experience is preferred; high school diploma required.

Qualifications

• Customer service experience that keeps guests satisfied.
• Leadership experience in hospitality preferred.
• Tech-savvy with hotel systems and software.

Responsibilities

• Oversee front desk operations and act as the go-to problem solver for guests and teammates.
• Handle guest check-ins and check-outs with warmth and efficiency.
• Train and mentor new front desk team members.
• Resolve guest issues quickly and professionally to leave guests satisfied.
• Assist with daily tasks like event sheet distribution and lobby upkeep.

Skills

Customer service

Leadership

Hotel systems

Education

High school diploma

Tools

Front desk software

Job description

Hotel :

Rogers Embassy Suites3303 Pinnacle Hills PkwyRogers, AR 72758Full timeCompensation Range : $15.50-$16.28

What’s in it for you?

The Atrium SPIRIT is a belief in the power of Service, Perseverance, Inclusion, Respect, Innovation, and Teamwork to create an environment where everyone thrives. We go above and beyond to deliver exceptional guest experiences, work together to overcome challenges, and are passionate about positively impacting those around us.

• Career Growth & Learning – 40% of our management hires are internal promotions!
• Invest in Your Future – 401(k) plan with company match.
• Comprehensive Health Coverage – Medical, dental, and vision insurance options.
• Paid Time Off & Vacation – Enjoy exclusive Atrium Traveler and brand discount programs to explore new destinations
• Perks That Fit Your Life – Enjoy DailyPay, wellness programs, tuition reimbursement, and exclusive discounts on your favorite brands and services.
• Purpose & Impact – Make a difference through Atrium’s community service and volunteer programs.

Job Description

What You Will Do

• Oversee front desk operations and step in as the go-to problem solver for guests and teammates alike.
• Handle guest check-ins and check-outs with accuracy, warmth, and just the right amount of charm.
• Support and train new front desk team members—you’re the friendly coach they’ll thank later.
• Resolve guest issues quickly and professionally (bonus points if they leave smiling).
• Help manage daily tasks like event sheet distribution, business center support, and keeping the lobby guest-ready.

What We Are Looking For

• Customer service experience – You’ve got the people skills and patience to keep things running smoothly.
• Experience in hospitality or leadership (preferred) – This isn’t your first rodeo, and it shows.
• High school diploma or equivalent – Because communication, math, and common sense are key.
• Tech savvy enough to use hotel systems with confidence – No one wants to be stuck at the front desk with a frozen screen.
• Able to lift 50 lbs and stay on your feet – This role keeps you moving, literally.

Why Atrium:

Hear it from Maria O.: For anyone considering a career with Atrium, I highly recommend it. The company is big on internal promotions, and there are always opportunities to grow, whether it happens right away or down the road.

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Atrium is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

Notice of candidate Privacy Rights: https://www.atriumhospitality.com/privacy-policy