Front Desk Lead – Guest Experience & Growth

Atrium Hospitality LP; Fort Smith (AR); On-site; USD 19,000 - 20,000; Full time

Benefits offered by this job

401k match

Health coverage

Paid time off

DailyPay

Tuition reimbursement

Brand discounts

Job summary

Atrium Fort Smith Courtyard in Fort Smith, AR is seeking a Front Desk Associate to warmly greet guests, handle check-ins/outs, and support the front desk team.

This full-time role requires a high school diploma and comfort using hotel systems; you will resolve guest issues and maintain a welcoming lobby while upholding brand standards.

Compensation ranges from $13.50 to $14.18 per hour; Atrium offers benefits like health coverage, a 401(k) match, paid time off, and perks such as DailyPay.

Qualifications

• Customer service experience is required and helps keep operations smooth.
• Leadership experience is preferred to support the team.
• Strong communication and problem-solving skills are essential for guest satisfaction.

Responsibilities

• Oversee front desk operations and act as the go-to problem solver for guests and teammates.
• Handle guest check-ins and check-outs with warmth and accuracy.
• Support and train new front desk team members to ensure smooth service.
• Resolve guest issues quickly and professionally to leave guests satisfied.
• Assist with daily tasks like event sheet distribution and lobby readiness.

Skills

Customer service

Leadership experience

Education

High school diploma or equivalent

Tools

Hotel management system

Job description

Atrium Fort Smith Courtyard in Fort Smith, AR is seeking a Front Desk Associate to warmly greet guests, handle check-ins/outs, and support the front desk team.

This full-time role requires a high school diploma and comfort using hotel systems; you will resolve guest issues and maintain a welcoming lobby while upholding brand standards.

Compensation ranges from $13.50 to $14.18 per hour; Atrium offers benefits like health coverage, a 401(k) match, paid time off, and perks such as DailyPay.